Senior Technical Customer Success Manager

Sentry
San Francisco
Workplace: HybridFull timeUSD 155,000 - 175,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Leadership","Collaboration","Problem-solving","Strategic thinking"]

Technical Customer Success Manager enables onboarding, adoption, and value realization of the Sentry Platform for a diverse customer base. You’ll collaborate with AEs, SEs, and engineering teams to meet technical and business goals, drive expansions, and act as a trusted advisor to ensure long-term customer success in a fast-growing SaaS environment.

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FursaFursa
Sentry
Sentry
7 months ago

Senior Technical Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Technical Customer Success Manager enables onboarding, adoption, and value realization of the Sentry Platform for a diverse customer base. You’ll collaborate with AEs, SEs, and engineering teams to meet technical and business goals, drive expansions, and act as a trusted advisor to ensure long-term customer success in a fast-growing SaaS environment.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform.
  • •Drive customer success and health through effective onboarding, adoption, value realization, and retention.
  • •Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them.
  • •Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success.
  • •Partner closely with the sales team to identify and drive expansions and new opportunities that result from customer success.

Pay and Benefits

Salary: USD 155,000 - 175,000 annually
Equity and Bonus:Equity

Key Requirements

  • •BA/BS in CS or Computer Engineering-related field or equivalent experience is mandatory
  • •5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role
  • •Strong industry experience and technical understanding related to Devs, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms
  • •Experience in working with complex, multi-divisional, multi-geographical customers
  • •Impressive executive presence and communication abilities
Experience:5+ yearsSaaSDevOpsCloud-nativeApplication monitoring
Education:Bachelor's
Skills:CommunicationLeadershipCollaborationProblem-solvingStrategic thinking
Tech Stack:SDLCDevOpsApplication monitoringLogsMetricsTraces

Company Brief

Sentry
Provides an error monitoring and performance observability platform for developers, helping teams identify, triage, and resolve application issues across frontend and backend systems with real-time alerts and diagnostic context.
Industry: Developer Tools
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
WebsiteLinkedIn