Customer Service Manager, Airport Customer Experience Administration (Philadelphia, PA, US)

Lead end-to-end airport customer service operations while maintaining a safety-first environment. Coach and mentor frontline team members, set team and individual goals, and drive operational excellence through self-audits, observations, and root-cause investigations. Manage resource allocation, enable cross-department communication, analyze station performance data to improve scheduling and training, and ensure adherence to corporate policies and relevant union contract rules.