Senior Strategic Program Manager

LumApps
Paris
Workplace: HybridFull timeFunction: Program & Project Management (PMO)Experience: 8+ yearsSkills: ["Curiosity","Strategic discovery","Communication","Executive storytelling","Empathy","Trusted partnership","Business acumen","Ownership","Results orientation","Problem solving"]

Lead complex enterprise programs across the full customer lifecycle, from pre-sales alignment through onboarding, adoption, optimization, and long-term value realization. Define program plans, success metrics, governance structures, and value frameworks, while acting as a trusted voice of the customer. Use customer data to surface risks and opportunities, influence senior stakeholders, and partner across Product, Engineering, Delivery, Sales, and Customer Success to drive scalable adoption and measurable outcomes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
LumApps
LumApps
2 days ago

Senior Strategic Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead complex enterprise programs across the full customer lifecycle, from pre-sales alignment through onboarding, adoption, optimization, and long-term value realization. Define program plans, success metrics, governance structures, and value frameworks, while acting as a trusted voice of the customer. Use customer data to surface risks and opportunities, influence senior stakeholders, and partner across Product, Engineering, Delivery, Sales, and Customer Success to drive scalable adoption and measurable outcomes.
Location: Paris
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Define and lead strategic program plans, including success metrics, governance structures, milestones, and value realization frameworks.
  • •Oversee full lifecycle engagements from pre-sales alignment through onboarding, adoption, optimization, and long-term value delivery.
  • •Act as the voice of the customer, ensuring customer priorities and insights inform internal strategy, product direction, and service improvements.
  • •Identify risks and opportunities using customer data and program insights, escalating to executive attention as needed.
  • •Collaborate cross-functionally with Product, Engineering, Delivery, Sales, and Customer Success to deliver tailored enterprise solutions and drive adoption at scale.

Pay and Benefits

Perks:Health InsuranceMeal VouchersAnnual LeaveParental Leave

Key Requirements

  • •8+ years managing multiple complex projects and expanding/winning accounts.
  • •Experience working with enterprise customers and leading customer-facing engagements.
  • •Fluency in French and English.
  • •Demonstrate communication and executive storytelling skills to synthesize complex information and drive alignment.
  • •Business acumen to connect SaaS value to measurable outcomes like ROI and strategic impact.
Experience:8+ yearsSaaSEnterpriseConsultingGlobal rollouts
Skills:CuriosityStrategic discoveryCommunicationExecutive storytellingEmpathyTrusted partnershipBusiness acumenOwnershipResults orientationProblem solving
Languages:FrenchEnglish

Company Brief

LumApps
Provides a mobile-first employee communication and engagement platform connecting deskless and frontline workers with company news, shift management, workflows, and collaboration tools to improve internal communication and operational efficiency.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Zurich, Switzerland
Founded: 2012
Website