Officer, Customer Service

First Abu Dhabi Bank
Dubai, Abu Dhabi
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer engagement","Relationship-building","Sales performance","Cross-selling","Referral generation","Integrity","Confidentiality","Regulatory compliance","Customer service"]

Support customers at the branch by delivering professional, reliable service while protecting the bank’s interests. Reporting to the Assistant Branch Manager, you’ll contribute to positive customer experience and effective branch operations while driving assigned sales and business development targets through proactive engagement, identifying needs, cross-selling, and generating quality referrals. The role emphasizes integrity, confidentiality, regulatory compliance, bank policies, and consistent sales performance.

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FursaFursa
First Abu Dhabi Bank
First Abu Dhabi Bank
2 days ago

Officer, Customer Service

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Last checked: 5 hours agoStatus: Live

Job Summary

Support customers at the branch by delivering professional, reliable service while protecting the bank’s interests. Reporting to the Assistant Branch Manager, you’ll contribute to positive customer experience and effective branch operations while driving assigned sales and business development targets through proactive engagement, identifying needs, cross-selling, and generating quality referrals. The role emphasizes integrity, confidentiality, regulatory compliance, bank policies, and consistent sales performance.
Location: Dubai, Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver professional customer service aligned with the bank’s standards and customer needs while identifying opportunities to promote relevant bank products and services.
  • •Achieve assigned sales targets through proactive customer engagement and identification of customer needs.
  • •Cross-sell bank products and services and generate quality referrals in line with branch objectives.
  • •Support effective branch operations and contribute to a positive customer experience.
  • •Maintain integrity, confidentiality, and regulatory compliance with bank policies while driving sales performance.

Key Requirements

  • •Ability to achieve individual sales targets while maintaining high standards of customer service and compliance.
  • •Strong customer engagement and relationship-building skills with a focus on business growth and revenue generation.
  • •Proven experience in achieving sales targets for retail banking products and services.
  • •Strong sales, cross-selling, and referral-generation skills.
  • •Ability to balance customer service responsibilities with business and sales objectives.
Skills:Customer engagementRelationship-buildingSales performanceCross-sellingReferral generationIntegrityConfidentialityRegulatory complianceCustomer service

Company Brief

First Abu Dhabi Bank
First Abu Dhabi Bank (FAB) is the UAE’s largest bank, offering retail, corporate, investment banking, wealth and Islamic banking services across multiple continents, formed by the 2017 merger of First Gulf Bank and National Bank of Abu Dhabi.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2017
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