Call Center Senior Analyst

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsSkills: ["Communication","Coaching","Mentoring","Objection handling","Multitasking"]

Handle complex, high-value sales calls while acting as an SME for the team, providing floor support, coaching, and escalation handling. Monitor call quality, deliver feedback, and support onboarding and training. Track team and individual performance and assist with reporting and dashboards. Work primarily on a US–Canada night shift schedule in a 100% office-based role.

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FursaFursa
NTT
NTT
1 month ago

Call Center Senior Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Handle complex, high-value sales calls while acting as an SME for the team, providing floor support, coaching, and escalation handling. Monitor call quality, deliver feedback, and support onboarding and training. Track team and individual performance and assist with reporting and dashboards. Work primarily on a US–Canada night shift schedule in a 100% office-based role.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Handle complex and high-value sales calls.
  • •Act as an SME and provide floor support to agents.
  • •Coach and mentor team members.
  • •Monitor call quality and provide feedback.
  • •Track team and individual performance and support reporting/dashboards, onboarding, and training.

Pay and Benefits

Perks:Health InsuranceVisionDentalEmployee AssistanceRrsp ProgramPaid TrainingLong-term DisabilityCommuter Benefits

Key Requirements

  • •3–5 years in international BPO/sales experience.
  • •Strong sales experience (telecom/BPO preferred).
  • •Excellent communication skills.
  • •Coaching and mentoring ability, including SME/team support.
  • •Strong objection handling skills and ability to multitask under pressure.
Experience:3-5 yearsBPOSalesTelecom
Skills:CommunicationCoachingMentoringObjection handlingMultitasking

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn