Customer Success & Product Manager

Wing Assistant
Bengaluru
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["High ownership","Customer obsession","Detail orientation","Strong communication","Problem-solving"]

Own customer onboarding and ongoing success by responding to inquiries, removing blockers, and building strong relationships that drive adoption and satisfaction. Serve as an expert on Central products—configuring workflows, integrations, and AI-powered capabilities, troubleshooting implementations, and creating demos/POCs. Translate customer needs into clear product requirements and collaborate with Product and Engineering to drive improvements and expansion opportunities.

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FursaFursa
Wing Assistant
Wing Assistant
7 hours ago

Customer Success & Product Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own customer onboarding and ongoing success by responding to inquiries, removing blockers, and building strong relationships that drive adoption and satisfaction. Serve as an expert on Central products—configuring workflows, integrations, and AI-powered capabilities, troubleshooting implementations, and creating demos/POCs. Translate customer needs into clear product requirements and collaborate with Product and Engineering to drive improvements and expansion opportunities.
Location: Bengaluru
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Respond to customer inquiries and requests, remove onboarding blockers, and own issues from initial inquiry through resolution with clear communication.
  • •Build and configure workflows and integrations as an expert user of Central products, including troubleshooting via configuration/workflow changes or product enhancements.
  • •Run customer calls to understand workflows and desired outcomes, and translate needs into product requirements, user stories, and implementation details.
  • •Use AI tools to research, prototype, improve prompts, build AI-powered workflows/agents, and create tailored demos and enablement materials.
  • •Manage customer accounts and documentation by maintaining accurate records of requirements, configurations, workflows, and outstanding items.

Key Requirements

  • •2+ years of experience in customer success, account management, solutions consulting, product management, SaaS implementation, technical support, or a similar customer-facing role.
  • •Comfort learning technical concepts and experimenting with APIs, integrations, automation, and AI tools.
  • •Strong written and verbal communication skills to translate complex customer needs into clear requirements for Product and Engineering.
  • •Demonstrated ability to own customer issues end-to-end, identifying problems, coordinating internally, and following through to resolution.
  • •Familiarity with AI tools/LLMs and the ability to write, test, and improve prompts.
Experience:2+ yearsSaaSAI toolsLLMs
Education:Bachelor's
Skills:High ownershipCustomer obsessionDetail orientationStrong communicationProblem-solving
Tech Stack:APIsWebhooksZapierWorkflow automationScriptingAI promptingLLMsNo-code/low-codeCRM

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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