Wise

5 days ago

Customer Support Senior Team Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Lead a customer support team by building strong processes and a continuous feedback loop between customers and product teams. Own KPIs, run weekly check-ins with team leads, and improve cross-team/cross-office relationships. Support operational work when needed, coordinate training with the CS Training coordinator, and communicate progress through KPI and analysis. Represent the team in audits, oversee travel and entertainment budgeting, and actively participate in hiring and team development.

Location: Hyderabad

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Build teams and processes that put customers first, supported by a continuous feedback loop to product teams
•Continuously re-evaluate team KPIs to reflect current progress and situation
•Run weekly meetings with team leads to provide feedback/support based on results and findings
•Maintain and improve cross-office/cross-team relationships and processes
•Support operational tasks as needed, coordinate CS training, and represent the team in audits

Pay and Benefits

Salary: INR 1,700,000 - 2,300,000 annually

Key Requirements

•Leadership experience: 2 years in an external customer support (CS) organization
•Prior experience working with business customers or consumers
•Passion for customer experience, technology, and leading people and teams
•Ability to multi-task, take responsibility in challenging situations, and manage/delegate cross-team projects
•Willingness to work with numbers for process improvements (prioritising and forecasting)

Experience:Customer supportBusiness customers

Skills:LeadershipCustomer focusCommunicationListeningMulti-tasking

Languages:English

Company Brief

Wise

Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Wise

5 days ago

Customer Support Senior Team Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: Hyderabad

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Build teams and processes that put customers first, supported by a continuous feedback loop to product teams
•Continuously re-evaluate team KPIs to reflect current progress and situation
•Run weekly meetings with team leads to provide feedback/support based on results and findings
•Maintain and improve cross-office/cross-team relationships and processes
•Support operational tasks as needed, coordinate CS training, and represent the team in audits

Pay and Benefits

Salary: INR 1,700,000 - 2,300,000 annually

Key Requirements

•Leadership experience: 2 years in an external customer support (CS) organization
•Prior experience working with business customers or consumers
•Passion for customer experience, technology, and leading people and teams
•Ability to multi-task, take responsibility in challenging situations, and manage/delegate cross-team projects
•Willingness to work with numbers for process improvements (prioritising and forecasting)

Experience:Customer supportBusiness customers

Skills:LeadershipCustomer focusCommunicationListeningMulti-tasking

Languages:English

Company Brief

Wise

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor