Help Desk Technician (TS/SCI Required)

Provide Service Desk support as the single point of contact for IT issues, handling walk-in, phone, and ticketed requests and maintaining ticket updates to meet service-level expectations. Monitor networks and data center/environment health, support remote diagnosis and troubleshooting, and execute administrative tasks like user access, permissions, account maintenance, and workstation/domain updates. Support secure environments using SIPRNet/JWICS PKIs and PKI/token revocation/issuance, including logging and reporting outages and daily status.