Operations Manager - Global Coordinator Team

Aon
Krakow
Workplace: HybridFull timeFunction: Business OperationsExperience: 5+ yearsSkills: ["Leadership","Coaching","Organizational skills","Problem-solving","Communication"]

Lead day-to-day operations for a team of TA Coordinators/Scheduling Specialists, ensuring smooth, timely, and accurate interview coordination and candidate logistics across regions. Manage scheduling and rescheduling workflows in line with global standards and SLAs, supervise and coach coordinators, and partner with a third-party vendor to resolve issues and improve performance. Use scheduling tools and TA systems (ATS, calendar, video, automated scheduling) to maintain data accuracy and drive continuous improvement.

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FursaFursa
Aon
Aon
21 hours ago

Operations Manager - Global Coordinator Team

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead day-to-day operations for a team of TA Coordinators/Scheduling Specialists, ensuring smooth, timely, and accurate interview coordination and candidate logistics across regions. Manage scheduling and rescheduling workflows in line with global standards and SLAs, supervise and coach coordinators, and partner with a third-party vendor to resolve issues and improve performance. Use scheduling tools and TA systems (ATS, calendar, video, automated scheduling) to maintain data accuracy and drive continuous improvement.
Location: Krakow
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead day-to-day operations for a team of TA Coordinators/Scheduling Specialists to ensure smooth, timely, and accurate interview coordination and candidate logistics.
  • •Manage daily TA coordination and scheduling in line with global standards, priorities, and SLAs, including interview scheduling, rescheduling, and candidate logistics.
  • •Develop team workload, capacity, and scheduling queues to support timely, accurate, and balanced service delivery.
  • •Supervise, coach, and support coordinators by assigning work, clarifying priorities, and resolving workflow challenges.
  • •Partner with a third-party coordination vendor, monitor SLA performance, ensure professional candidate/hiring manager communications, and drive continuous improvement by reviewing errors/escalations and feedback.

Key Requirements

  • •Significant experience (c. 5+ years) in Talent Acquisition coordination, HR operations, shared services, or other high-volume administrative operations in a global/matrixed environment.
  • •Proven experience supervising, mentoring, or leading coordinators, specialists, or operational support teams with strong coaching and workload management.
  • •Strong understanding of interview scheduling, candidate logistics, and hiring manager coordination, with hands-on use of ATS, calendar tools, and video/automated scheduling platforms.
  • •Excellent organizational skills and attention to detail, managing competing priorities using metrics, dashboards, and feedback to monitor performance.
  • •Clear written and verbal communication skills, strong judgment/problem-solving, and ability to work across regions and time zones while maintaining confidentiality.
Experience:5+ yearsTalent AcquisitionHR OperationsShared services
Skills:LeadershipCoachingOrganizational skillsProblem-solvingCommunication
Tech Stack:ATSCalendar toolsVideo platformsAutomated scheduling tools

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor