Customer Experience - Dental Lab Technician (Germany)

Dandy
Germany
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Rapport building","Empathetic support","Independent problem-solving","Multitasking"]

Provide real-time technical and clinical support to dentists using Dandy’s digital dental tools. Partner with clinicians on treatment plans by reviewing and refining case designs, troubleshooting workflows, and advising on complex scans, case prep, and design modifications. Communicate via phone, chat, and video, and translate clinicians’ feedback into actionable outcomes for Dandy’s lab teams—ensuring high-quality results and an exceptional customer experience.

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Dandy
Dandy
2 days ago

Customer Experience - Dental Lab Technician (Germany)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide real-time technical and clinical support to dentists using Dandy’s digital dental tools. Partner with clinicians on treatment plans by reviewing and refining case designs, troubleshooting workflows, and advising on complex scans, case prep, and design modifications. Communicate via phone, chat, and video, and translate clinicians’ feedback into actionable outcomes for Dandy’s lab teams—ensuring high-quality results and an exceptional customer experience.
Location: Germany
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with doctors in real time to review and refine case designs for optimal aesthetic and functional outcomes.
  • •Provide live clinical support to troubleshoot issues, clarify workflows, and deliver empathetic guidance via phone, chat, and video.
  • •Act as a liaison between clinicians and Dandy lab teams by translating clinical feedback into production outcomes.
  • •Collaborate on complex cases by offering expert guidance and building customer confidence in digital tools.
  • •Maintain quality outcomes and an exceptional experience for every doctor, including meeting tight deadlines.

Pay and Benefits

Perks:Health InsuranceDentalParental LeaveRetirement SavingsPaid Leave

Key Requirements

  • •3+ years in a dental technician role.
  • •2+ years of experience with 3Shape CAD/CAM design, including Implant and Crown & Bridge cases.
  • •Deep understanding of digital dental workflows, including implant systems, scan bodies, and design best practices.
  • •Technologically adept and able to learn dental design platforms quickly.
  • •Native or near-native fluency in the local market language; strong English fluency for global collaboration.
Experience:DentalHealthcareCAD/CAMDigital dental workflows
Skills:CommunicationRapport buildingEmpathetic supportIndependent problem-solvingMultitasking
Languages:English
Tech Stack:3Shape CAD/CAMImplant systemsScan bodies

Company Brief

Dandy
Dandy is a fully digital dental lab that provides intraoral scanners, chairside software, real-time clinical support, and AI‑accelerated manufacturing to streamline prosthetic workflows and improve patient outcomes for dental practices and DSOs.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Seed
Headquarters: New York, United States
Founded: 2016
Glassdoor
Glassdoor: 3.4
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