#DIGITAL CAMPUS - IAM IT Operation and Service Manager

Airbus
Spain
Workplace: HybridFull timeFunction: Solutions Engineering & Sales Engineering0Education: mastersSkills: ["Self-driven","Constant learning","Team player","Communication","Problem-solving"]

Own run and support operations for Identity and Access Management (IAM) services supporting employee and subcontractor onboarding, move, and offboarding across Airbus Helicopters. Coordinate escalations, manage ITIL-based incident/problem/change workflows, monitor scheduled IAM jobs, and troubleshoot authentication and user-management failures. Drive automation and reporting for customer centers, maintain dashboards, monitor logs for security issues, and communicate improvements and obsolescence updates using tools including ServiceNow and Ansible.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Airbus
Airbus
23 hours ago

#DIGITAL CAMPUS - IAM IT Operation and Service Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Own run and support operations for Identity and Access Management (IAM) services supporting employee and subcontractor onboarding, move, and offboarding across Airbus Helicopters. Coordinate escalations, manage ITIL-based incident/problem/change workflows, monitor scheduled IAM jobs, and troubleshoot authentication and user-management failures. Drive automation and reporting for customer centers, maintain dashboards, monitor logs for security issues, and communicate improvements and obsolescence updates using tools including ServiceNow and Ansible.
Location: Spain
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Act as “IAM JML RUN Operator” to manage RUN activities (escalation, improvement, correction, INC) for onboarding, move, and offboarding for employees and subcontractors.
  • •Provide escalation support for complex tickets in collaboration with IAM Commercial and IAM Defense and Space, coordinating mandatory actors to resolve cases.
  • •Perform IAM IT operator activities across support, automation, reporting, and CyberIAM, including monitoring scheduled jobs, incident resolution, and communication of improvements and updates.
  • •Execute ITIL-based processes (incident, problem, change, configuration, event management), diagnose failures from logs/error messages, and coordinate corrective actions and escalation to vendors/technical teams.
  • •Develop and maintain automated tasks and scripts; perform daily checks and troubleshooting on accounts lifecycle and dashboards for analytics reporting, and monitor logs/alerts for security incidents.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceEquityRetirementStudy GrantsFree Canteen

Key Requirements

  • •Master’s degree level (or equivalent) in Information Technology or a related field.
  • •0 to 3 years of experience as an IT Operator, ideally with Identity and Access Management in an industrial/transversal context.
  • •Knowledge of identity lifecycle, user provisioning, directory services, password management, SSO, audit & compliance, identity governance, and role management.
  • •Knowledge of the ITIL framework and modern authentication/authorization concepts and protocols.
  • •Ability to work with scripting/programming languages such as PowerShell and C#.
Experience:0Identity and access managementITILAerospace
Education:Master's
Skills:Self-drivenConstant learningTeam playerCommunicationProblem-solving
Languages:EnglishFrench
Tech Stack:PingFederatePingIDPingIdentityF5 bigIPMicrosoft PKIActive DirectoryIdentity ManagementOneLoginAnsibleOradadPingCastleSilvefortServiceNowPalantir FoundryPowerShellC#ITIL

Company Brief

Airbus
Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Toulouse, France
Founded: 1970
WebsiteLinkedIn