Customer Experience Representative (Spokane, WA, US, 99216)

Crh
United States
Workplace: OnsiteFull timeUSD 25+ hourlyFunction: Customer Success & Account ManagementEducation: high_schoolSkills: ["Detail-oriented","Good organizational skills","Problem-solving","Multi-tasking","Pleasant phone personality"]

Provide support, guidance, follow-up, and resolution to customer inquiries and issues to ensure high customer satisfaction. Handle product questions, ordering, order tracking, complaints, credits/debits, and open order reporting. Enter email and phone orders into the system, process credit card payments, answer incoming calls, and support the sales team while maintaining accurate invoices and on-time order delivery in an on-site Spokane operation.

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FursaFursa
Crh
Crh
1 month ago

Customer Experience Representative (Spokane, WA, US, 99216)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide support, guidance, follow-up, and resolution to customer inquiries and issues to ensure high customer satisfaction. Handle product questions, ordering, order tracking, complaints, credits/debits, and open order reporting. Enter email and phone orders into the system, process credit card payments, answer incoming calls, and support the sales team while maintaining accurate invoices and on-time order delivery in an on-site Spokane operation.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Assist customers with product questions, ordering, order tracking, complaints, and problems.
  • •Enter email and phone orders into the system for delivery and track orders through delivery or pickup.
  • •Issue credits or debits accurately when applicable and send open order reports as required.
  • •Process credit card payments through Cenpos and answer incoming calls via the WEBEX Cisco system.
  • •Ensure accuracy of invoices, meet daily quotas, and provide information to customers in a timely manner.

Pay and Benefits

Salary: USD 25 hourly
Perks:Paid Leave401kHealth InsuranceDentalDisability

Key Requirements

  • •High school diploma (or equivalent) or comparable related experience.
  • •Detail oriented with good basic math skills.
  • •Proficiency in the Microsoft Office suite.
  • •Good organizational, problem-solving, and multi-tasking skills.
  • •Experience with a multi-line phone system and a pleasant phone personality.
Education:High School
Skills:Detail-orientedGood organizational skillsProblem-solvingMulti-taskingPleasant phone personality
Tech Stack:Microsoft OfficeWEBEX CiscoCenpos

Company Brief

Crh
Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.
Industry: Building Materials
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1970
WebsiteLinkedIn