Team Lead, Sales Operations Support – ADESA

Carvana
United States
Full timeFunction: Revenue Operations (RevOps)Experience: 2+ yearsSkills: ["Leadership","Coaching","Attention to detail","Analytical skills","Communication"]

Lead the Sales Operations Support team for ADESA’s seller-facing auction channels, ensuring day-to-day quality, capacity, and coaching. You’ll handle a lighter share of core case, audit, and reporting work in Salesforce, serve as an escalation point, and own team KPIs and service levels. The role also supports seller onboarding, recurring audits and reconciliations, and drives process improvements and automation to streamline operations.

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FursaFursa
Carvana
Carvana
2 days ago

Team Lead, Sales Operations Support – ADESA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead the Sales Operations Support team for ADESA’s seller-facing auction channels, ensuring day-to-day quality, capacity, and coaching. You’ll handle a lighter share of core case, audit, and reporting work in Salesforce, serve as an escalation point, and own team KPIs and service levels. The role also supports seller onboarding, recurring audits and reconciliations, and drives process improvements and automation to streamline operations.
Location: United States
Employment Type: Full time
Job Function: Revenue Operations (RevOps)
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop the Sales Operations Support team; manage capacity, scheduling, and workload across locations and accounts.
  • •Perform a lighter share of core case/audit/data work in Salesforce to stay proficient, model expectations, and cover gaps when team members are out.
  • •Own Salesforce case-load balancing and assignment; serve as the escalation point and quality reviewer for cases above Specialist level.
  • •Oversee support for auction channels (Simulcast, DealerBlock, Timed) and seller accounts, including listing accuracy, data quality, and account setup.
  • •Own team KPIs and reporting; onboard/train team members; drive process improvements and automation opportunities, including with AI tools.

Pay and Benefits

Perks:Paid Leave401kLearning Budget

Key Requirements

  • •2+ years in an auction, dealer-facing data-quality, or sales-operations execution role, including experience leading, coaching, or mentoring others (even informally).
  • •Proficiency with auction and sales operations systems (AMS, AutoIMS, ADESA.com, Simulcast, OpenLane, and DealerBlock) or ability to quickly become proficient.
  • •Comfort using AI/automation tools (Claude / Nimbus) to reduce manual work and improve team efficiency.
  • •Strong attention to detail, analytical skills, and written/verbal communication.
  • •High school diploma or equivalent required; Bachelor’s degree preferred.
Experience:2+ yearsAuctionWholesale automotiveMarketplace operationsSales operationsData quality
Skills:LeadershipCoachingAttention to detailAnalytical skillsCommunication
Languages:English
Tech Stack:SalesforceAMSAutoIMSADESA.comSimulcastOpenLaneDealerBlockClaudeNimbus

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn