Relationship Manager - Business Banking

Mashreq
United Arab Emirates
Workplace: OnsiteFull-timeFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: mastersSkills: ["Communication","Negotiation","Relationship management","Customer service","Team player"]

Relationship Manager for Small Enterprise clients in the Business Banking segment, accountable for managing existing SE relationships, originating new SE accounts, and driving borrowing and non-borrowing product sales. You will source NTB customers, upsell across the bank’s product suite, ensure KYC/AML compliance, and upgrade customers to higher segments while maintaining strong client satisfaction.

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FursaFursa
Mashreq
Mashreq
3 months ago

Relationship Manager - Business Banking

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Relationship Manager for Small Enterprise clients in the Business Banking segment, accountable for managing existing SE relationships, originating new SE accounts, and driving borrowing and non-borrowing product sales. You will source NTB customers, upsell across the bank’s product suite, ensure KYC/AML compliance, and upgrade customers to higher segments while maintaining strong client satisfaction.
Location: United Arab Emirates
Workplace: Onsite
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage existing Small Enterprise (SE) relationships and originate new SE relationships across branch locations.
  • •Achieve financial and non-financial objectives by meeting borrowing and non-borrowing needs of target segments.
  • •Source new-to-bank customers and generate new business leads from walk-ins; focus on relationship management and cross-selling.
  • •Upgrade SE customers to ME segment by identifying needs and profiling; ensure KYC/AML compliance and risk controls.
  • •Maintain portfolio quality, perform periodic credit facility reviews, and coordinate with Risk Management and other units.

Key Requirements

  • •Banking Sales & service experience with proven relationship management qualities.
  • •Requires advanced vocational knowhow of the subject matter (viz. Credit, Trade, Operating system, Legal, etc).
  • •Excellent communication and negotiation skills.
  • •At least 4 years + relevant banking experience in local or international market.
  • •MBA/CA or if a regular graduate needs to possess adequate relevant experience.
Experience:4+ yearsBanking
Education:Master's
Skills:CommunicationNegotiationRelationship managementCustomer serviceTeam player

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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Glassdoor: 3.3
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