IT Site Support Engineer

FB Financial
United States
Workplace: OnsiteFull timeFunction: Product ManagementEducation: associatesSkills: ["Troubleshooting","Problem-solving","Communication","Interpersonal skills","Prioritization","Independent work","Ethical behavior","Confidentiality"]

Provide on-site, executive-level IT support for FirstBank office staff and supported personnel, ensuring C-level leaders have a seamless technology experience. You’ll troubleshoot and resolve hardware/software and special application issues, maintain LAN/WAN support with the IT team, and oversee audio/video conferencing systems. Document incidents in a ticketing system, coordinate with vendors, train users on Microsoft Teams and collaboration tools, and help maintain security/compliance, data protection, backups, and troubleshooting documentation. Travel 10–25% (some overnight).

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FursaFursa
FB Financial
FB Financial
3 days ago

IT Site Support Engineer

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide on-site, executive-level IT support for FirstBank office staff and supported personnel, ensuring C-level leaders have a seamless technology experience. You’ll troubleshoot and resolve hardware/software and special application issues, maintain LAN/WAN support with the IT team, and oversee audio/video conferencing systems. Document incidents in a ticketing system, coordinate with vendors, train users on Microsoft Teams and collaboration tools, and help maintain security/compliance, data protection, backups, and troubleshooting documentation. Travel 10–25% (some overnight).
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Offer personalized, responsive IT support to C-level executives and other high-ranking personnel.
  • •Set up and configure devices (laptops, mobile devices) and resolve software/hardware issues quickly.
  • •Provide timely support for service requests/incidents and document all activities in a ticketing system with status updates.
  • •Troubleshoot audio and video conferencing systems and oversee their maintenance.
  • •Coordinate with the IT team and external vendors to escalate and resolve complex technical issues (including LAN/WAN/special applications) and maintain security/compliance, data protection, backups, and related documentation.
Travel: Medium travel

Key Requirements

  • •Minimum Associate Degree in IT, or equivalent work experience.
  • •Proven experience providing executive-level IT support.
  • •Certification in relevant methodologies and technologies (e.g., ITIL, Microsoft 365, Microsoft Teams) is desirable.
  • •Strong expertise in audio/video conferencing systems and tools (i.e., Microsoft Teams).
  • •Exceptional troubleshooting, communication, and interpersonal skills with the ability to prioritize tasks independently and maintain confidentiality.
Experience:BankingInformation technology
Education:Associate's in IT
Skills:TroubleshootingProblem-solvingCommunicationInterpersonal skillsPrioritizationIndependent workEthical behaviorConfidentiality
Certifications:ITILMicrosoft 365Microsoft Teams
Tech Stack:ITILMicrosoft 365Microsoft TeamsAudio and video conferencingLANWANTicketing systemMobile devicesLaptops

Company Brief

FB Financial
FB Financial (FirstBank) is a regional bank offering consumer and commercial banking services, including deposits, lending, mortgage, and wealth management solutions to individuals and businesses across its branch footprint.
Industry: Banking
Growth: Established Company
Headquarters: Nashville, United States
Website