ClickUp

1 month ago

Automations Engineer, Post Sales Systems

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Design, build, and maintain automation and AI systems for ClickUp’s post-sales support. Translate Zendesk and CX workflows into scalable automations, integrate CX tools, and surface insights through AI to reduce manual work and improve customer experience. Collaborate across Support, Success, and GTM Systems to deploy reliable, data-driven automation that scales with the business.

Location: United States

Workplace: Remote

Employment Type: Full time · Permanent

Job Function: Sales

Key Responsibilities

•Design and build automations in Zendesk that reduce repetitive support work: ticket routing, field population, note summarization, escalation logic, and customer outreach workflows.
•Develop AI-driven workflows using Zendesk AI, custom LLM integrations, and ClickUp Super Agents to automate tasks like ticket summarization, sentiment analysis, knowledge base matching, and response suggestions.
•Architect low-code/no-code automation solutions using Workato, Zapier, and similar integration platforms to connect Zendesk with Salesforce, ClickUp, Maven chatbot, and other tools.
•Own the full lifecycle of an automation: discovery, design, build, testing, deployment, and ongoing optimization based on usage and feedback.
•Monitor automation health, error rates, and SLAs; proactively identify and resolve issues before they impact support operations.

Pay and Benefits

Salary: USD 144,000 - 181,000 annually

Key Requirements

•3–5+ years in systems administration, business systems engineering, or customer support platform work
•Demonstrated experience shipping automations or integrations to production with measurable business value
•Hands-on experience with CX platforms, particularly Zendesk at an admin level or higher
•Experience in a high-velocity, collaborative environment with multiple responsibilities
•Preferred: experience with ClickUp, Maven/chatbots, GTM systems, or support-focused SaaS operations

Experience:3-5 yearsCXZendeskSaaS

Skills:OwnershipCollaborationCommunicationProblem-solvingAdaptability

Languages:English

Tech Stack:ZendeskWorkatoZapierSalesforceMavenLLMOpenAIClaudeJSONSQLPythonJavaScriptREST APIsWebhooksRetoolChili Piper

Company Brief

ClickUp

ClickUp provides an all-in-one productivity platform that combines tasks, docs, chat, goals, and automation to replace multiple workplace apps and increase team productivity for companies of all sizes.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Diego, United States

Founded: 2017

Glassdoor: 4.1

Website LinkedIn Glassdoor

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ClickUp

1 month ago

Automations Engineer, Post Sales Systems

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time · Permanent

Job Function: Sales

Key Responsibilities

•Design and build automations in Zendesk that reduce repetitive support work: ticket routing, field population, note summarization, escalation logic, and customer outreach workflows.
•Develop AI-driven workflows using Zendesk AI, custom LLM integrations, and ClickUp Super Agents to automate tasks like ticket summarization, sentiment analysis, knowledge base matching, and response suggestions.
•Architect low-code/no-code automation solutions using Workato, Zapier, and similar integration platforms to connect Zendesk with Salesforce, ClickUp, Maven chatbot, and other tools.
•Own the full lifecycle of an automation: discovery, design, build, testing, deployment, and ongoing optimization based on usage and feedback.
•Monitor automation health, error rates, and SLAs; proactively identify and resolve issues before they impact support operations.

Pay and Benefits

Salary: USD 144,000 - 181,000 annually

Key Requirements

•3–5+ years in systems administration, business systems engineering, or customer support platform work
•Demonstrated experience shipping automations or integrations to production with measurable business value
•Hands-on experience with CX platforms, particularly Zendesk at an admin level or higher
•Experience in a high-velocity, collaborative environment with multiple responsibilities
•Preferred: experience with ClickUp, Maven/chatbots, GTM systems, or support-focused SaaS operations

Experience:3-5 yearsCXZendeskSaaS

Skills:OwnershipCollaborationCommunicationProblem-solvingAdaptability

Languages:English

Tech Stack:ZendeskWorkatoZapierSalesforceMavenLLMOpenAIClaudeJSONSQLPythonJavaScriptREST APIsWebhooksRetoolChili Piper

Company Brief

ClickUp

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Diego, United States

Founded: 2017

Glassdoor: 4.1

Website LinkedIn Glassdoor