Revenue Operations Analyst - Customer Experience & Partner Operations

Sprinto
Bengaluru
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 1-3 yearsSkills: ["Attention to detail","Collaboration","Data hygiene","Process adherence","Ability to learn"]

Own Customer Experience (CS) and Partnerships revenue operations by instrumenting key HubSpot workflows, maintaining CRM hygiene, and documenting process adherence. Define and deliver reliable weekly, monthly, and quarterly metrics and reporting for renewals, retention, upsells, and net/gross retention. Build partner pipeline and program reporting, support GTM ops requests (including variable pay calculations), and ensure data accuracy through consistent error detection.

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FursaFursa
Sprinto
Sprinto
3 days ago

Revenue Operations Analyst - Customer Experience & Partner Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own Customer Experience (CS) and Partnerships revenue operations by instrumenting key HubSpot workflows, maintaining CRM hygiene, and documenting process adherence. Define and deliver reliable weekly, monthly, and quarterly metrics and reporting for renewals, retention, upsells, and net/gross retention. Build partner pipeline and program reporting, support GTM ops requests (including variable pay calculations), and ensure data accuracy through consistent error detection.
Location: Bengaluru
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own Customer Success operations, including CX process instrumentation and CRM hygiene on HubSpot.
  • •Document CX processes and workflows and support process adherence.
  • •Define and drive key metrics and deliver recurring reporting (weekly, monthly, quarterly) for renewals, retention, upsells, GDR, NDR, and logo retention.
  • •Own Partnership operations, including partnership process instrumentation and CRM hygiene on HubSpot; build and maintain partner pipeline and program reporting.
  • •Support recurring GTM operations requests across CS and Partnerships, including variable pay calculations and ad-hoc data requests.

Pay and Benefits

Perks:Health InsuranceAccident ProtectionLife InsuranceLearning BudgetPaid LeaveCo-working AllowanceHome Office

Key Requirements

  • •1 to 3 years of experience in Revenue Operations, preferably in Customer Success and/or Partnership Operations.
  • •Hands-on experience with HubSpot, including building workflows, properties, reports, and dashboards.
  • •Fluency in SaaS metrics such as ARR, MRR, GDR, NDR, churn, and partner sourced/influenced ARR.
  • •Demonstrated experience maintaining data hygiene and catching errors or process deviations.
  • •Ability to learn new AI tools, technologies, and processes.
Experience:1-3 yearsSaaS
Skills:Attention to detailCollaborationData hygieneProcess adherenceAbility to learn
Tech Stack:HubSpotDashboardsReports

Company Brief

Sprinto
Provides automated compliance and security assurance platform to help SaaS companies achieve and maintain certifications like SOC 2, ISO 27001, and GDPR through continuous evidence collection, control orchestration, and audit readiness.
Industry: RegTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Mumbai, India
Founded: 2019
WebsiteLinkedIn