Field Service Technician (Austell, GA, US, 30168)

Epiroc
United States
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesEducation: certificationSkills: ["Troubleshooting","Safety awareness","Customer communication","Time management","Attention to detail"]

Provide thorough field service support for technical problems by troubleshooting, repairing, installing, and testing equipment to minimize downtime and support customer productivity. Work primarily at customer locations in Augusta, GA with occasional visits to the Austell service center, handling mechanical, hydraulic, electrical, and pneumatic systems. Support warranty processing, complete daily assignments and service reports, follow safety/environment requirements, and progress through TL1/TL2 and Safe Start modules.

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Epiroc
Epiroc
1 day ago

Field Service Technician (Austell, GA, US, 30168)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide thorough field service support for technical problems by troubleshooting, repairing, installing, and testing equipment to minimize downtime and support customer productivity. Work primarily at customer locations in Augusta, GA with occasional visits to the Austell service center, handling mechanical, hydraulic, electrical, and pneumatic systems. Support warranty processing, complete daily assignments and service reports, follow safety/environment requirements, and progress through TL1/TL2 and Safe Start modules.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Review and maintain personal tool inventory to comply with calibration and tool replacement protocols.
  • •Complete daily work assignments from the customer or supervisor, either by phone or on-site.
  • •Troubleshoot technical problems and repair/repair-install equipment while maintaining high quality standards and urgency.
  • •Understand and process warranty claim reports in the field, and support warranty evaluations and claim submissions.
  • •Follow safety and environmental requirements, including correct PPE use, and communicate professionally with customers and internal teams via reports, email, and phone.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid Sick

Key Requirements

  • •Basic computer skills and familiarity with Epiroc equipment, with the ability to read basic hydraulic and 24-volt schematics.
  • •Previous experience demonstrating strong mechanical aptitude, and the ability to troubleshoot and repair mechanical, hydraulic, electrical, and pneumatic systems.
  • •Possess required hand tools and expand personal tool inventory based on Epiroc’s tool list.
  • •Complete TL1 and TL2 training and Safe Start Modules 1–5 within the first year (or within 3–6 months for Level 2; within 1 month for Level 3).
  • •Maintain required Mine Safety & Health Administration training certificates (or agree to complete them), maintain a valid driver’s license, and obtain CDL requirements if required.
Education:Certification / Diploma
Skills:TroubleshootingSafety awarenessCustomer communicationTime managementAttention to detail
Licenses:Valid driver’s licenseCDL (if required)
Certifications:Mine Safety & Health Administration Training CertificatesCommercial Driver’s License (CDL)
Tech Stack:Hydraulic systems24-volt schematicsElectrical systemsPneumatic systemsMechanical systemsWarranty claim processingRig Control Systems (RCS)

Company Brief

Epiroc
Designs, manufactures and services equipment, tools and solutions for mining and infrastructure industries, including rock drilling rigs, excavation tools, and aftermarket services to improve productivity and sustainability.
Industry: Mining & Metals
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stockholm, Sweden
Founded: 2018
WebsiteLinkedIn