Casualty Claims Handler (Birmingham, GB-BIR, GB)

Zurich Insurance
United Kingdom
Workplace: OnsiteFull timeFunction: Insurance & ActuarialSkills: ["Communication","Negotiation","Organizational skills","Ability to work under pressure","Empathy","Ownership","Professionalism"]

Handle a portfolio of casualty claims across Public Liability, Product Liability, and Employers Liability. Investigate claims, determine policy coverage and liability, evaluate quantum, and negotiate settlements within authority limits. Maintain accurate reserving and ensure SLA and KPI performance while delivering a first-class customer experience. The role welcomes candidates without prior casualty claims experience who demonstrate strong communication, organisation, empathy, and ownership.

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Zurich Insurance
Zurich Insurance
5 days ago

Casualty Claims Handler (Birmingham, GB-BIR, GB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Handle a portfolio of casualty claims across Public Liability, Product Liability, and Employers Liability. Investigate claims, determine policy coverage and liability, evaluate quantum, and negotiate settlements within authority limits. Maintain accurate reserving and ensure SLA and KPI performance while delivering a first-class customer experience. The role welcomes candidates without prior casualty claims experience who demonstrate strong communication, organisation, empathy, and ownership.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Entry level

Key Responsibilities

  • •Actively manage a portfolio of Public Liability, Product Liability and Employers Liability claims.
  • •Determine policy coverage and access claims to determine liability and evaluate quantum.
  • •Negotiate settlement where appropriate within agreed authority limits.
  • •Maintain accurate reserving on all claims handled.
  • •Ensure SLA’s and KPIs are met and deliver a first-class claims service for customers.

Pay and Benefits

Perks:PensionAnnual BonusPrivate MedicalHoliday

Key Requirements

  • •Demonstrate strong communication and negotiation skills.
  • •Show strong organisational skills and the ability to meet deadlines under pressure.
  • •Take on increased ownership and responsibility for your claims portfolio.
  • •Demonstrate empathy and understanding in handling claims and supporting customers.
  • •A driven, enthusiastic outlook with a confident, professional attitude and commitment to professional development.
Experience:InsuranceClaims
Skills:CommunicationNegotiationOrganizational skillsAbility to work under pressureEmpathyOwnershipProfessionalism

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn