DataRobot

2 months ago

Customer Success Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

A post-sales technical expert guiding customers to adopt and realize value from DataRobot’s GenAI applications. You’ll bridge developers and the DataRobot platform, drive onboarding, monitor usage, enable learning sessions, and collect feedback for product improvements, helping customers achieve measurable business impact.

Location: Japan

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Accelerate onboarding & initial application adoption by guiding customers through first-use milestones and enabling key personas
•Drive ongoing consumption by monitoring usage, identifying underutilized apps, and increasing activation and business impact
•Perform customer health monitoring to surface risks and coordinate mitigation plans
•Act as the voice of the customer for technical advocacy and provide solution feedback to product and engineering teams
•Deliver targeted, scalable enablement sessions and create reusable knowledge-sharing materials for diverse audiences across accounts

Pay and Benefits

Perks:MedicalDentalVisionRemote WorkPaid HolidaysPaid ParentalEap

Key Requirements

•5+ years of experience in technical customer-facing roles (e.g., Solution Engineer, AI/ML Engineer, Technical CSM, App Developer) in SaaS or enterprise software
•Bachelor's degree in a technical, business, or related field (or equivalent practical experience); advanced degree a plus
•Professional proficiency in Japanese and English, including written and verbal communication
•Familiarity with AI platforms, application lifecycle management, or data-centric solution delivery
•Familiarity with cloud infrastructure (AWS/Azure/GCP) and deployment patterns

Experience:5+ yearsSaaSEnterprise softwareAIGenAI

Education:Bachelor's

Skills:CommunicationPresentationProblem-solvingTeam collaborationCustomer facing

Languages:JapaneseEnglish

Tech Stack:GenAILLMsAI platformsAWSAzureGCPCloud infrastructureApplication lifecycle managementData-centric solution delivery

Company Brief

DataRobot

Provides an enterprise AI platform that automates and accelerates the end-to-end data science lifecycle, enabling organizations to build, deploy, and manage machine learning models at scale for business decisioning and predictive analytics.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Boston, United States

Founded: 2012

Website LinkedIn

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DataRobot

2 months ago

Customer Success Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Japan

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Accelerate onboarding & initial application adoption by guiding customers through first-use milestones and enabling key personas
•Drive ongoing consumption by monitoring usage, identifying underutilized apps, and increasing activation and business impact
•Perform customer health monitoring to surface risks and coordinate mitigation plans
•Act as the voice of the customer for technical advocacy and provide solution feedback to product and engineering teams
•Deliver targeted, scalable enablement sessions and create reusable knowledge-sharing materials for diverse audiences across accounts

Pay and Benefits

Perks:MedicalDentalVisionRemote WorkPaid HolidaysPaid ParentalEap

Key Requirements

•5+ years of experience in technical customer-facing roles (e.g., Solution Engineer, AI/ML Engineer, Technical CSM, App Developer) in SaaS or enterprise software
•Bachelor's degree in a technical, business, or related field (or equivalent practical experience); advanced degree a plus
•Professional proficiency in Japanese and English, including written and verbal communication
•Familiarity with AI platforms, application lifecycle management, or data-centric solution delivery
•Familiarity with cloud infrastructure (AWS/Azure/GCP) and deployment patterns

Experience:5+ yearsSaaSEnterprise softwareAIGenAI

Education:Bachelor's

Skills:CommunicationPresentationProblem-solvingTeam collaborationCustomer facing

Languages:JapaneseEnglish

Tech Stack:GenAILLMsAI platformsAWSAzureGCPCloud infrastructureApplication lifecycle managementData-centric solution delivery

Company Brief

DataRobot

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Boston, United States

Founded: 2012

Website LinkedIn