PRADA Senior Client Advisor RTW, Bond Street (London, GB)

Prada Group
London
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer focus","Relationship building","Communication","Interpersonal skills","Teamwork"]

Guarantee an exceptional luxury client experience by placing customers at the center, discovering their needs, and building long-lasting relationships. Promote Prada’s brand philosophy and values, exceed individual sales targets and KPI goals, and use the client journey approach in-store and on ecommerce. Capture client data in the CRM, embrace omni-channel, host appointments (in-person or virtual), and resolve client complaints while partnering with Back of House to support daily store operations.

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Prada Group
Prada Group
2 months ago

PRADA Senior Client Advisor RTW, Bond Street (London, GB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Guarantee an exceptional luxury client experience by placing customers at the center, discovering their needs, and building long-lasting relationships. Promote Prada’s brand philosophy and values, exceed individual sales targets and KPI goals, and use the client journey approach in-store and on ecommerce. Capture client data in the CRM, embrace omni-channel, host appointments (in-person or virtual), and resolve client complaints while partnering with Back of House to support daily store operations.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide an excellent luxury service by placing the customer at the center and following the client journey ceremony.
  • •Exceed individual sales targets and contribute to store performance success.
  • •Exceed KPI goals while maintaining the highest quality of sales and customer service.
  • •Demonstrate strong product knowledge and Prada history, culture, and brand DNA; advise clients on luxury fashion trends and competitors.
  • •Capture customer data in the company CRM, maintain relationships for personalization and future opportunities, and resolve client complaints when necessary.

Key Requirements

  • •Similar experience within a luxury or premium brand.
  • •Understanding of luxury customer service.
  • •Experience building long-lasting client relationships.
  • •Ability to work both in a team and independently.
  • •Excellent communication and interpersonal skills with fluency in English.
Experience:LuxuryPremium retail
Skills:Customer focusRelationship buildingCommunicationInterpersonal skillsTeamwork
Languages:English
Tech Stack:CRMEcommerceOmni-channel

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn