Service Technician Domestic

Miele
Canada
Workplace: RemoteFull timeUSD 59,000 - 75,000 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 2+ yearsSkills: ["Customer service","Communication","Escalation resolution","Decision-making","Troubleshooting"]

Deliver top-tier consumer service as the primary on-site remedy for domestic appliance issues, often being the last person on site. Troubleshoot appliance challenges, provide findings and recommendations to the regional service manager, and coordinate training/technical communication needs from a VG perspective. Maintain relationships with third parties, support colleagues and customer care on service escalations, and manage van inventory, daily schedules, and equipment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Miele
Miele
5 hours ago

Service Technician Domestic

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Deliver top-tier consumer service as the primary on-site remedy for domestic appliance issues, often being the last person on site. Troubleshoot appliance challenges, provide findings and recommendations to the regional service manager, and coordinate training/technical communication needs from a VG perspective. Maintain relationships with third parties, support colleagues and customer care on service escalations, and manage van inventory, daily schedules, and equipment.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide positive consumer interaction at the highest level and act as the last person on site to resolve remedies with available resources
  • •Provide feedback to the RSM on findings after attending site to resolve appliance challenges
  • •Coordinate training requirements and technical communication to the Field and RSM based on observations and remedies
  • •Maintain relationships with third parties and provide technical support as required
  • •Maintain van organization (inventory, daily jobs, schedule, tools, and email communications) and support regional business when the RSM is absent

Pay and Benefits

Salary: USD 59,000 - 75,000 annually

Key Requirements

  • •Experience in customer service/administrative capacities
  • •Minimum of 2 years of service experience or appliance service and repair
  • •Strong command of effective communication and escalation resolution
  • •Ability to make decisions in the best interest of the brand and consumer experience
  • •Strong troubleshooting and communication skills with peers
Experience:2+ years
Skills:Customer serviceCommunicationEscalation resolutionDecision-makingTroubleshooting
Tech Stack:TSDETDMobile Client

Company Brief

Miele
Manufacturer of premium domestic and commercial appliances including washers, dryers, dishwashers, ovens, and vacuum cleaners, known for engineering quality, longevity, and innovative household technologies.
Industry: Home Appliances
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Gütersloh, Germany
Founded: 1899
WebsiteLinkedIn