Manager, Customer Success - Commercial

Anthropic
Boston, San Francisco, New York, Seattle, Washington
Workplace: OnsiteFull timeUSD 265,000 - 320,000 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["People leadership","Executive presence","Business acumen","Coaching","Strategic planning"]

Lead Customer Success Managers covering Anthropic’s Commercial accounts across the API and Claude surfaces, coaching a team of ~5 while building scalable success motions that drive consumption, expansion, and retention. Own portfolio-level planning, forecasting, and at-risk account escalations, and partner with Sales and Applied AI to identify growth opportunities. Collaborate with Product, Engineering, and Marketing to ensure adoption and customer value realization across the commercial portfolio.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Anthropic
Anthropic
10 hours ago

Manager, Customer Success - Commercial

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead Customer Success Managers covering Anthropic’s Commercial accounts across the API and Claude surfaces, coaching a team of ~5 while building scalable success motions that drive consumption, expansion, and retention. Own portfolio-level planning, forecasting, and at-risk account escalations, and partner with Sales and Applied AI to identify growth opportunities. Collaborate with Product, Engineering, and Marketing to ensure adoption and customer value realization across the commercial portfolio.
Location: Boston, San Francisco, New York, Seattle, Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Directly manage and develop a team of ~5 Customer Success Managers supporting strategic mid-market, PE-backed, and SMB accounts across all Anthropic products (API, Claude Cowork, Claude Code).
  • •Build scalable and agentic success strategies to accelerate consumption, expansion, and value realization across the commercial portfolio.
  • •Coach on customer success best practices, including change management, adoption strategies, value realization, and expansion methodologies.
  • •Drive accountability to core CS metrics including expansion, customer health scores, retention (NRR), and customer satisfaction (CSAT).
  • •Partner with Sales and Applied AI on expansion opportunities and ensure aligned account strategies; collaborate cross-functionally with Product, Engineering, and Marketing to drive adoption.

Pay and Benefits

Salary: USD 265,000 - 320,000 annually
Perks:Parental LeavePaid LeaveFlexible Hours

Key Requirements

  • •7+ years of experience in customer success, account management, or customer-facing roles, with 3+ years of front-line management experience.
  • •Proven track record managing and building customer success teams in SaaS, API, or AI/ML companies.
  • •Experience managing large commercial customer portfolios (mid-market, SMB, and PE-backed), including high-volume accounts.
  • •Strong understanding of consumption-based business models and proven ability to drive adoption, expansion, and value realization.
  • •Technical fluency to navigate AI/ML product conversations and coach teams on product capabilities across multiple offerings.
Experience:7+ yearsSaaSAI/MLAPICybersecurityFintech
Education:Bachelor's
Skills:People leadershipExecutive presenceBusiness acumenCoachingStrategic planning
Languages:English
Tech Stack:ClaudeAPIClaude CodeClaude Cowork

Company Brief

Anthropic
Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn