Technical Support Engineer

Kombo
Berlin
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Empathy","Patience","Attention to detail"]

A Technical Support Engineer in Berlin-on-site, acting as the technical bridge between customers and product/engineering. You’ll troubleshoot API integrations, data-sync issues, and authentication flows; guide customer engineers via Slack, email, and video calls; collaborate with Product & Engineering to escalate bugs and priorities; build internal/external docs; and help scale support with tooling and dashboards.

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FursaFursa
Kombo
Kombo
8 months ago

Technical Support Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

A Technical Support Engineer in Berlin-on-site, acting as the technical bridge between customers and product/engineering. You’ll troubleshoot API integrations, data-sync issues, and authentication flows; guide customer engineers via Slack, email, and video calls; collaborate with Product & Engineering to escalate bugs and priorities; build internal/external docs; and help scale support with tooling and dashboards.
Location: Berlin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Troubleshoot and debug API integrations, data-sync issues, and authentication flows (OAuth, API keys), plus provider-specific edge cases
  • •Guide customer engineers via Slack, email, and occasional video calls with clear, technical communication
  • •Collaborate with Product & Engineering to escalate bugs, relay feedback, and shape fix priorities
  • •Create and maintain internal/external docs and guides based on recurring topics
  • •Set up tooling, automation, and reporting to scale our support capabilities

Key Requirements

  • •Technical background with ability to debug APIs and integrations
  • •Ability to read JavaScript/TypeScript and understand data flows and logs
  • •Strong written and spoken communication for engineers and non-engineers
  • •Empathetic, patient problem-solver who can work autonomously
  • •Prior experience in a technical support role is a plus (not required)
Experience:HR techSaaSAPIs
Skills:CommunicationProblem-solvingEmpathyPatienceAttention to detail
Languages:English
Tech Stack:RESTSOAPOAuthNode.jsTypeScriptSQLGCP

Eligibility

Visa:US citizen/visa only
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Kombo
Kombo is a developer-focused platform that streamlines building and deploying modern web applications by providing APIs, integrations, and tooling for faster prototyping, collaboration, and production-ready delivery.
Industry: Developer Tools
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