IT Account Manager - German Speaker (m/f/d)

Allianz
Barcelona
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Attention to detail","Teamwork","Resilience","Self-organisation","Communication"]

Own end-to-end service lifecycle management for Allianz Global Network (AGN) within the Customer Excellence/Front-End Service Management team. Serve as the key interface between Allianz Technology and operating entities across Europe—driving measurable improvements, managing relationships, aligning AGN strategy with customer needs, and coordinating with AGN squads. Handle official customer communication, manage KPIs/SLAs and pricing discussions, and support risk, incident, and problem management.

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FursaFursa
Allianz
Allianz
2 months ago

IT Account Manager - German Speaker (m/f/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own end-to-end service lifecycle management for Allianz Global Network (AGN) within the Customer Excellence/Front-End Service Management team. Serve as the key interface between Allianz Technology and operating entities across Europe—driving measurable improvements, managing relationships, aligning AGN strategy with customer needs, and coordinating with AGN squads. Handle official customer communication, manage KPIs/SLAs and pricing discussions, and support risk, incident, and problem management.
Location: Barcelona
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage end-to-end AGN service lifecycle and align service strategy with customer priorities.
  • •Own customer relationship management with key operating entity stakeholders and handle requirements/escalations with AGN squads.
  • •Drive measurable improvements in AGN service perception using KPIs (e.g., AES, NPS).
  • •Manage official customer communication, KPIs/SLAs, and pricing discussions on behalf of AGN.
  • •Support risk, incident, and problem management in coordination with global AGN squads.
Travel: Medium travel

Pay and Benefits

Perks:PensionHealth InsuranceParental LeaveLearning BudgetEquity

Key Requirements

  • •Technical background in enterprise IT network infrastructure.
  • •Knowledge and experience with the AGN service portfolio.
  • •Technical certification in networks (e.g., CISCO certifications).
  • •Fluency in English and German (spoken and written).
  • •Availability for international business travel.
Skills:Attention to detailTeamworkResilienceSelf-organisationCommunication
Certifications:CISCO certifications
Languages:EnglishGerman
Tech Stack:IT network infrastructureCISCOAI toolsAI

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn