Manager service réservation F/H

Keolis
France
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Leadership","Management","Communication","Empathy","Analysis","Organization","Rigor","Autonomy","Pedagogy"]

Organize and lead the reservation service for HANDISTAR, ensuring high service quality across the end-to-end customer journey for travelers with reduced mobility. Manage a team of reservation operators and a coordinator: scheduling, training participation, daily regulation of requests, performance monitoring via SVI, and reliability of operational data feeding contractual reporting. Build service quality and compliance using KPIs, manage staffing resources, and produce the service reservation budget.

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FursaFursa
Keolis
Keolis
1 day ago

Manager service réservation F/H

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Organize and lead the reservation service for HANDISTAR, ensuring high service quality across the end-to-end customer journey for travelers with reduced mobility. Manage a team of reservation operators and a coordinator: scheduling, training participation, daily regulation of requests, performance monitoring via SVI, and reliability of operational data feeding contractual reporting. Build service quality and compliance using KPIs, manage staffing resources, and produce the service reservation budget.
Location: France
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Guarantee organization and quality of the reservation service, aligned with the customer journey and contractual requirements.
  • •Plan, supervise, and control the work of reservation operators; manage staffing resources and shift schedules.
  • •Recruit and participate in initial training for reservation operators; support training related to polyvalent drivers and reservation tools; build and track a team training plan.
  • •Ensure daily request processing for PMR transport planning, and monitor team performance via SVI.
  • •Prepare the reservation service budget, define and track quality/compliance indicators, and ensure reliable operational data for dashboards and reports.

Pay and Benefits

Perks:13th MonthMeal TicketsProfit Sharing

Key Requirements

  • •First successful experience leading a customer relationship service team.
  • •Natural leadership with close-proximity management and pedagogy.
  • •Strong interpersonal skills including empathy and customer focus.
  • •Analytical mindset with proposal strength, plus autonomy, organization, and rigor.
  • •Mastery of written and oral communication and office tools; knowledge of passenger transport regulations and experience with people with disabilities are a plus.
Skills:LeadershipManagementCommunicationEmpathyAnalysisOrganizationRigorAutonomyPedagogy
Tech Stack:OkapiSVI

Company Brief

Keolis
Global public transport operator providing passenger transport services including buses, trams, metros, commuter rail and mobility solutions for cities, institutions and private partners across many countries.
Industry: Public Transport Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Paris, France
Founded: 2001
WebsiteLinkedIn