Contact Centre Representative III (Foshan, GD, CN, 528200)

HSBC
Foshan
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Teamwork"]

Handle customer enquiries via phone, email, and real-time messaging, covering topics such as credit cards, general banking services, online personal finance, and payments. Identify customer needs and recommend suitable products and services to achieve expected outcomes. Propose reasonable solutions to resolve customer issues and deliver high-quality service, while collaborating effectively as part of a team.

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FursaFursa
HSBC
HSBC
2 days ago

Contact Centre Representative III (Foshan, GD, CN, 528200)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Handle customer enquiries via phone, email, and real-time messaging, covering topics such as credit cards, general banking services, online personal finance, and payments. Identify customer needs and recommend suitable products and services to achieve expected outcomes. Propose reasonable solutions to resolve customer issues and deliver high-quality service, while collaborating effectively as part of a team.
Location: Foshan
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Respond to customer enquiries about credit cards, general banking services, online personal finance, and payments via phone, email, and real-time communications.
  • •Understand customer needs and recommend appropriate products and services.
  • •Provide high-quality service by proposing reasonable solutions based on the situation to resolve customer difficulties and improve satisfaction.

Key Requirements

  • •Strong customer service mindset and willingness to work in customer service.
  • •Fluent Cantonese, with clear thinking, strong communication, and expression skills.
  • •Good teamwork spirit.
  • •Able to communicate and read/write in English to a certain level, and accept shift arrangements.
Skills:CommunicationCustomer serviceTeamwork
Languages:CantoneseEnglishChinese

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn