Senior Customer Engineer, Digital Native Business (Singapore)

Cloudflare
Singapore
Workplace: HybridFull timeFunction: Design (Product/UX/UI/Visual)Experience: 7+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Problem-solving","Consultative advisory","Presentation"]

Serve as a quota-carrying technical advisor for enterprise customers, bridging technical validation and business outcomes across the full customer journey. Lead deep-dive discovery, architecture design, and technical validations/P oCs, then guide onboarding and migrations while monitoring health and telemetry to reduce deployment risk. Translate platform capabilities into ROI through QBRs, identify expansion opportunities, and automate routine workflows using AI agents and LLM-powered tooling.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Cloudflare
Cloudflare
5 days ago

Senior Customer Engineer, Digital Native Business (Singapore)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Serve as a quota-carrying technical advisor for enterprise customers, bridging technical validation and business outcomes across the full customer journey. Lead deep-dive discovery, architecture design, and technical validations/P oCs, then guide onboarding and migrations while monitoring health and telemetry to reduce deployment risk. Translate platform capabilities into ROI through QBRs, identify expansion opportunities, and automate routine workflows using AI agents and LLM-powered tooling.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives to lead technical deep-dive discovery, map customer infrastructure to Cloudflare architectures, and define/scoped success criteria for technical validations and PoCs.
  • •Deliver tailored technical presentations, architectural diagrams, and demonstrations; address objections, security/compliance questions, and edge-case requirements during the sales cycle.
  • •Provide oversight to technical onboarding and implementation as the primary engineering contact, designing migration/onboarding blueprints (e.g., DNS migrations, Zero Trust rollouts, WAF tuning) while guiding configuration best practices.
  • •Monitor customer health scores/telemetry to ensure time-to-value, resolve integration bottlenecks, and reduce deployment risk.
  • •Carry a variable quota for acquisition and account growth; lead technical QBRs and identify expansion opportunities using product usage data.
Travel: High travel

Key Requirements

  • •7+ years in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, or Technical Account Management).
  • •Ability to whiteboard and clearly articulate complex enterprise network and security architectures.
  • •Excellent communication skills translating technical concepts into business outcomes for both engineers and C-level executives.
  • •Experience operating in a quota-carrying or revenue-aligned environment with strong understanding of SaaS metrics and enterprise sales cycles.
  • •Technical depth across at least four areas such as Internet fundamentals, security (WAF/Zero Trust/SASE), performance (HTTP/2/TLS 1.3), AI proficiency (LLMs/workflow automation), coding/scripting, and developer platform fluency (APIs, CI/CD, IaC, observability).
Experience:7+ yearsSaaSEnterpriseCloud-nativeDeveloper toolsNetwork security
Education:Bachelor's in Computer Science, Engineering, or a related field
Skills:CommunicationStakeholder managementProblem-solvingConsultative advisoryPresentation
Languages:English
Tech Stack:DNSCDNZero TrustNetwork SecurityWorkersProof of Concept (PoC)WAFBot ManagementFirewallsRate Limiting(M)TLSSASEHTTP(S)SSL/TLSTLS 1.3OSI ModelBGPGRETCP/UDPHTTP/2

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn