Travel Counselor (French Bilingual) - Canada

American Express
Manila
Workplace: HybridFull timeFunction: Legal, Risk & ComplianceEducation: high_schoolSkills: ["Multitasking","Time management","Independent work","Problem-solving","Decision-making"]

Provide high-quality travel and concierge service during after-hours operations for consumer and card customer experiences. Handle travel bookings, changes, disruptions, and concierge inquiries while resolving complex issues independently with minimal escalation. Maintain service continuity across multiple servicing functions and meet quality, productivity, and customer satisfaction targets, working in a shared services/contact center environment and using travel tools (Sabre GDS training provided).

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FursaFursa
American Express
American Express
3 months ago

Travel Counselor (French Bilingual) - Canada

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide high-quality travel and concierge service during after-hours operations for consumer and card customer experiences. Handle travel bookings, changes, disruptions, and concierge inquiries while resolving complex issues independently with minimal escalation. Maintain service continuity across multiple servicing functions and meet quality, productivity, and customer satisfaction targets, working in a shared services/contact center environment and using travel tools (Sabre GDS training provided).
Location: Manila
Workplace: Hybrid
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Entry level

Key Responsibilities

  • •Deliver high-quality travel and concierge servicing during after-hours operations.
  • •Support travel bookings, changes, disruptions, and concierge inquiries.
  • •Provide personalized recommendations and tailored travel and lifestyle experiences.
  • •Resolve complex issues independently with sound judgment and minimal escalation support.
  • •Maintain service continuity across multiple servicing functions and meet quality, productivity, and customer satisfaction targets.

Pay and Benefits

Perks:Annual BonusHealth InsuranceDentalVisionLife InsuranceDisability BenefitsRetirementPaid ParentalRemote WorkCounseling Support

Key Requirements

  • •Experience in a contact center or shared services environment.
  • •High school graduate.
  • •Fluency in spoken and written English and French (required).
  • •Strong computer proficiency and ability to navigate multiple systems and travel tools simultaneously (Sabre GDS training provided).
  • •Strong multitasking, time management, ownership, and problem-solving under pressure.
Experience:Contact centerShared servicesCustomer service
Education:High School
Skills:MultitaskingTime managementIndependent workProblem-solvingDecision-making
Certifications:TICOOPC
Languages:EnglishFrench
Tech Stack:Sabre GDSTravel toolsMultiple systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn