NanoNets

1 month ago

Engagement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Own the post‑sale customer journey at Nanonets, driving adoption and outcomes by coordinating with customers, product, and engineering. This hands-on delivery role blends stakeholder management with project leadership to ensure successful SaaS implementations and long-term customer success.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Own customer relationships post‑implementation and serve as the single point of contact for ongoing engagement.
•Build trusted relationships with customer stakeholders across technical and non‑technical teams.
•Proactively manage customer expectations, risks, and escalations to ensure long‑term satisfaction and retention.
•Translate customer requirements into clear documentation (PRDs, workflows, success criteria) for internal teams.
•Partner closely with Product, Engineering, and Solutions teams to scope work, prioritize requests, and deliver against timelines.

Key Requirements

•3+ years of experience in stakeholder‑facing roles such as Technical Engagement Manager, Implementation Manager, Technical Account Manager, Solutions Consultant, or Customer Delivery Manager.
•Bachelor’s degree in Computer Science, Engineering, or a related technical field OR prior experience working as a software engineer or in a technical development role.
•Demonstrated experience leading end-to-end SaaS implementations in partnership with engineering teams.
•Strong technical fluency — comfortable discussing APIs, integrations, data workflows, and system constraints (no coding required).
•Experience translating business requirements into structured technical documentation (PRDs, specs, workflows) and managing multiple complex customer implementations simultaneously.

Experience:SaaSAIEnterprise software

Education:Bachelor's

Skills:Stakeholder managementCommunicationLeadershipProject managementDocumentation

Languages:English

Tech Stack:APIsIntegrationsData workflows

Company Brief

NanoNets

Provides AI-based document automation and OCR solutions to extract data from invoices, receipts, forms, and documents using customizable machine learning models and APIs for enterprise workflows.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Boston, United States

Website LinkedIn

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NanoNets

1 month ago

Engagement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Own customer relationships post‑implementation and serve as the single point of contact for ongoing engagement.
•Build trusted relationships with customer stakeholders across technical and non‑technical teams.
•Proactively manage customer expectations, risks, and escalations to ensure long‑term satisfaction and retention.
•Translate customer requirements into clear documentation (PRDs, workflows, success criteria) for internal teams.
•Partner closely with Product, Engineering, and Solutions teams to scope work, prioritize requests, and deliver against timelines.

Key Requirements

•3+ years of experience in stakeholder‑facing roles such as Technical Engagement Manager, Implementation Manager, Technical Account Manager, Solutions Consultant, or Customer Delivery Manager.
•Bachelor’s degree in Computer Science, Engineering, or a related technical field OR prior experience working as a software engineer or in a technical development role.
•Demonstrated experience leading end-to-end SaaS implementations in partnership with engineering teams.
•Strong technical fluency — comfortable discussing APIs, integrations, data workflows, and system constraints (no coding required).
•Experience translating business requirements into structured technical documentation (PRDs, specs, workflows) and managing multiple complex customer implementations simultaneously.

Experience:SaaSAIEnterprise software

Education:Bachelor's

Skills:Stakeholder managementCommunicationLeadershipProject managementDocumentation

Languages:English

Tech Stack:APIsIntegrationsData workflows

Company Brief

NanoNets

Provides AI-based document automation and OCR solutions to extract data from invoices, receipts, forms, and documents using customizable machine learning models and APIs for enterprise workflows.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Boston, United States

Website LinkedIn