Service Transition Associate

Unifonic
Cairo
Workplace: OnsiteInternshipFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Organizational skills","Time management","Communication skills","Detail-oriented","Proactive"]

Own parts of the customer onboarding journey by supporting sender ID registration, routing setup, and approval follow-ups through internal teams and regulatory portals. Assist with end-to-end testing to ensure channel and solution readiness, collect and validate KYC documents for compliance, and coordinate customer communications to resolve missing or incorrect information. Maintain onboarding trackers for sender IDs, routing status, and KYC artifacts while collaborating with senior team members and supporting activation for channels like Voice and WhatsApp.

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FursaFursa
Unifonic
Unifonic
5 months ago

Service Transition Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own parts of the customer onboarding journey by supporting sender ID registration, routing setup, and approval follow-ups through internal teams and regulatory portals. Assist with end-to-end testing to ensure channel and solution readiness, collect and validate KYC documents for compliance, and coordinate customer communications to resolve missing or incorrect information. Maintain onboarding trackers for sender IDs, routing status, and KYC artifacts while collaborating with senior team members and supporting activation for channels like Voice and WhatsApp.
Location: Cairo
Workplace: Onsite
Employment Type: Internship
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Support SMS sender ID registration including documentation submission, routing setup, and approval follow-ups.
  • •Assist with end-to-end testing across channels and solutions to confirm service readiness.
  • •Collect, review, and validate customer documentation required for KYC for compliance.
  • •Communicate with customers to clarify requirements and request missing/correct documentation.
  • •Maintain and update internal trackers for sender IDs, routing status, and KYC documents, and help support activation for channels like Voice and WhatsApp.

Pay and Benefits

Perks:Annual BonusEquityRemote WorkPaid LeaveParental Leave

Key Requirements

  • •Bachelor’s degree in Computer Science, Information Technology, Telecommunications, Industrial Engineering, or related field.
  • •Interest in regulatory compliance, customer onboarding, and business operations.
  • •Basic understanding of telecommunications, SaaS, or CPaaS environments.
  • •Familiarity with CRM, service desk, and workflow management tools.
  • •Strong organizational/time management skills with excellent communication and attention to accuracy/compliance.
Experience:SaaSTelecommunicationsCPaaS
Education:Bachelor's in Computer Science, Information Technology, Telecommunications, Industrial Engineering, or related field
Skills:Organizational skillsTime managementCommunication skillsDetail-orientedProactive
Languages:EnglishArabic
Tech Stack:CRMService deskWorkflow managementExcelGoogle Sheets

Company Brief

Unifonic
Provides a customer communication platform that helps businesses send SMS, WhatsApp, voice, and other omnichannel messages through APIs and workflow tools. Serves enterprises seeking to automate marketing, support, and transactional communications across the Middle East and beyond.
Industry: API Platforms
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Riyadh, Saudi Arabia
Founded: 2006
WebsiteLinkedIn