1 day ago

Customer Success Team Lead, Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead and develop an Enterprise Segment Client Success Partner team to drive retention, operational excellence, and performance for Dandy’s largest dental practice partners. Oversee enterprise child account health, handle escalations, and partner with Enterprise Account Managers on retention and growth plans. Establish Salesforce-based workflows and best practices, use KPIs and reporting to identify risks, and drive engagement and churn-mitigation programs informed by customer feedback.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop a team of Client Success Partners supporting enterprise and strategic DSO customers.
•Set performance expectations, monitor KPIs, and provide ongoing feedback and mentorship.
•Oversee the health and performance of child accounts and serve as a senior point of contact for escalated issues.
•Establish and enforce best practices for managing customer health and Salesforce workflows, including triage and resolution with root-cause focus.
•Monitor account metrics, deliver retention and engagement reporting, and drive retention/expansion and outreach programs to reduce churn risk.

Pay and Benefits

Salary: USD 120,000 annually

Perks:Health InsuranceDentalParental LeaveRetirement SavingsPaid Leave

Key Requirements

•Bachelor’s degree in Business Administration, Marketing, or a related field.
•3–5+ years of experience in customer success, account management, or a client-facing role.
•At least 1–2 years of leadership experience managing or developing teams.
•Proven ability to lead and develop high-performing teams.
•Comfort using tools such as Salesforce to drive decisions and manage customer health.

Experience:3+ yearsDental industryHealthcare technologyCustomer success

Education:Bachelor's in Business Administration, Marketing, or related field

Skills:LeadershipCommunicationInterpersonal skillsProblem-solvingOrganizational skills

Tech Stack:Salesforce

Company Brief

Dandy

Dandy is a fully digital dental lab that provides intraoral scanners, chairside software, real-time clinical support, and AI‑accelerated manufacturing to streamline prosthetic workflows and improve patient outcomes for dental practices and DSOs.

Industry: HealthTech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Seed

Headquarters: New York, United States

Founded: 2016

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Dandy

1 day ago

Customer Success Team Lead, Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop a team of Client Success Partners supporting enterprise and strategic DSO customers.
•Set performance expectations, monitor KPIs, and provide ongoing feedback and mentorship.
•Oversee the health and performance of child accounts and serve as a senior point of contact for escalated issues.
•Establish and enforce best practices for managing customer health and Salesforce workflows, including triage and resolution with root-cause focus.
•Monitor account metrics, deliver retention and engagement reporting, and drive retention/expansion and outreach programs to reduce churn risk.

Pay and Benefits

Salary: USD 120,000 annually

Perks:Health InsuranceDentalParental LeaveRetirement SavingsPaid Leave

Key Requirements

•Bachelor’s degree in Business Administration, Marketing, or a related field.
•3–5+ years of experience in customer success, account management, or a client-facing role.
•At least 1–2 years of leadership experience managing or developing teams.
•Proven ability to lead and develop high-performing teams.
•Comfort using tools such as Salesforce to drive decisions and manage customer health.

Experience:3+ yearsDental industryHealthcare technologyCustomer success

Education:Bachelor's in Business Administration, Marketing, or related field

Skills:LeadershipCommunicationInterpersonal skillsProblem-solvingOrganizational skills

Tech Stack:Salesforce

Company Brief

Dandy

Industry: HealthTech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Seed

Headquarters: New York, United States

Founded: 2016

Glassdoor: 3.4

Website LinkedIn Glassdoor