Fresha

4 weeks ago

CX Specialist (Dubai)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Join a fast-paced CX team supporting B2B partners across email, phone, live chat, and social channels. Resolve support tickets in HubSpot, investigate and reproduce software issues in test accounts, and communicate root causes and recurring contact trends to team leads and product. Take a consultative, problem-solving approach to help partners get the most from the platform, driving retention and partner/client satisfaction.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Resolve support tickets and partner contacts from multiple channels using HubSpot, and support partner clients.
•Identify root causes of partner issues and proactively flag recurring issues, bugs, and contact trends to team leads and product teams.
•Take a consultative approach to help partners maximize software usage to improve retention.
•Test and investigate problems raised by partners, reproduce issues in your test account, and validate solutions.
•Maintain service levels by prioritizing timely ticket resolution and meeting CX team KPIs while raising team standards.

Key Requirements

•Deliver high quality written responses in English to partner questions and queries.
•Use a technical mindset to navigate and explain how to use health and wellness software.
•Work at pace in a fast-changing environment and continually learn as the software evolves.
•Comfortably handle ambiguity by learning through testing and using the product.
•Proactively investigate problems, reproduce issues in test accounts, and identify creative solutions.

Skills:Problem-solvingAutonomyCommunicationAttention to detailAdaptability

Languages:English

Tech Stack:HubspotLive chatWhatsAppSMSInstagramFacebookGoogle

Company Brief

Fresha

Fresha operates a global bookings and business management platform for salons, spas and beauty professionals, offering appointment scheduling, point-of-sale, payments, marketing tools and a consumer marketplace to connect clients with local services.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: London, United Kingdom

Founded: 2015

Website LinkedIn

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Fresha

4 weeks ago

CX Specialist (Dubai)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Resolve support tickets and partner contacts from multiple channels using HubSpot, and support partner clients.
•Identify root causes of partner issues and proactively flag recurring issues, bugs, and contact trends to team leads and product teams.
•Take a consultative approach to help partners maximize software usage to improve retention.
•Test and investigate problems raised by partners, reproduce issues in your test account, and validate solutions.
•Maintain service levels by prioritizing timely ticket resolution and meeting CX team KPIs while raising team standards.

Key Requirements

•Deliver high quality written responses in English to partner questions and queries.
•Use a technical mindset to navigate and explain how to use health and wellness software.
•Work at pace in a fast-changing environment and continually learn as the software evolves.
•Comfortably handle ambiguity by learning through testing and using the product.
•Proactively investigate problems, reproduce issues in test accounts, and identify creative solutions.

Skills:Problem-solvingAutonomyCommunicationAttention to detailAdaptability

Languages:English

Tech Stack:HubspotLive chatWhatsAppSMSInstagramFacebookGoogle

Company Brief

Fresha

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: London, United Kingdom

Founded: 2015

Website LinkedIn