Citizens Branch Manager

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 85,050 - 116,550 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: high_schoolSkills: ["Leadership","Coaching","Relationship-building","Communication","Financial acumen"]

Lead a high-volume bank branch to exceed customer expectations, drive sales growth, and build a customer-centric culture. Inspire and coach your team to deliver world-class service and operational integrity, while translating business priorities into confident execution. Own branch performance outcomes, manage objectives in a profit-and-loss environment, and cultivate relationships in the local community to acquire and retain customers. Thrive in a digital-first environment using mobile and online banking accessibility to enhance the customer experience.

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Citizens Bank
Citizens Bank
1 day ago

Citizens Branch Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead a high-volume bank branch to exceed customer expectations, drive sales growth, and build a customer-centric culture. Inspire and coach your team to deliver world-class service and operational integrity, while translating business priorities into confident execution. Own branch performance outcomes, manage objectives in a profit-and-loss environment, and cultivate relationships in the local community to acquire and retain customers. Thrive in a digital-first environment using mobile and online banking accessibility to enhance the customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead your team to exceed customer expectations through long-term relationship building.
  • •Spearhead branch performance and sales growth while sustaining a customer-centric culture.
  • •Coach and develop colleagues to achieve individual and branch-wide performance and sales goals.
  • •Direct colleague and sales activities to ensure key targets are met and exceeded in a profit-and-loss environment.
  • •Serve as a visible brand ambassador by connecting with the local community to grow customer relationships.

Pay and Benefits

Salary: USD 85,050 - 116,550 annually
Perks:Health InsuranceDentalVisionRetirement BenefitsPaid LeaveWellness Stipend

Key Requirements

  • •High school diploma or equivalent required.
  • •Leadership experience coaching and developing others to drive sales excellence and world-class customer service in a high-volume branch environment.
  • •4 years of sales management experience in Retail or Branch Banking.
  • •Proven record managing objectives to meet sales goals, deadlines, and branch goals in a profit and loss environment.
  • •Meet SAFE Act requirements, including required background checks and obtaining a unique identifier from the NMLS.
Experience:4+ yearsRetail bankingBranch banking
Education:High School
Skills:LeadershipCoachingRelationship-buildingCommunicationFinancial acumen
Licenses:SAFE Act
Certifications:NMLS
Languages:US

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website