Crh

13 hours ago

Customer Experience Specialist (Atlanta, GA, US, 30328)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Handle customer inquiries promptly by providing quotations, entering orders and estimates, and answering calls and email questions in a courteous, timely manner. Support customers with order status updates, manage issues through NetSuite case creation, and assist with returns authorization. Coordinate with transportation, planning, engineering, and sales to keep service running smoothly. This entry-level role requires 2+ years of office customer service experience and comfort using Excel.

Location: Atlanta

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Process and support customer orders and inquiries for a dedicated market.
•Answer calls and handle email inquiries, providing timely and effective customer service.
•Enter orders and estimates and inform customers of order status and changes.
•Create cases in NetSuite to support customer issue resolution and product design.
•Coordinate with transportation, planning, engineering, and sales to resolve customer needs.
•Create return authorizations and manage basic processing of EDI orders.

Pay and Benefits

Perks:Health InsuranceDentalDisability

Key Requirements

•2+ years of customer service experience in an office environment.
•Experience working in manufacturing or logistics (preferred).
•Excellent interpersonal communication and oral/written communication skills.
•Comfortable using Excel.
•Detail-oriented with the ability to multi-task in a fast-paced environment.

Experience:2+ yearsManufacturingLogistics

Skills:Interpersonal communicationOral communicationWritten communicationDetail-orientedMulti-tasking

Tech Stack:ExcelNetSuiteEDI

Company Brief

Crh

Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.

Industry: Building Materials

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 1970

Website LinkedIn

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Crh