Mindplace Centre Manager Fulham Broadway

Bupa
United Kingdom
Workplace: OnsiteFull timeFunction: Healthcare (Clinical, Medical, Wellness)Skills: ["People management","Interpersonal communication","Problem-solving","Project management","Customer focus"]

Lead and own all Mindplace Centre activities to optimize performance and ensure clinical governance and regulatory requirements are met. Drive operational efficiency across service lines, improve the customer experience using Net Promoter insights, and manage corporate client relationships. Support regional teams with new centre openings and local business growth, including marketing plan execution and lead conversion, while analysing failure demand and complaints to implement root-cause improvements.

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FursaFursa
Bupa
Bupa
1 day ago

Mindplace Centre Manager Fulham Broadway

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead and own all Mindplace Centre activities to optimize performance and ensure clinical governance and regulatory requirements are met. Drive operational efficiency across service lines, improve the customer experience using Net Promoter insights, and manage corporate client relationships. Support regional teams with new centre openings and local business growth, including marketing plan execution and lead conversion, while analysing failure demand and complaints to implement root-cause improvements.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Healthcare (Clinical, Medical, Wellness)
Seniority: Manager level

Key Responsibilities

  • •Lead and own all Mindplace Centre activities, ensuring performance is optimized and clinical governance processes are adhered to.
  • •Drive operational efficiency through effective resource scheduling, maintaining high standards of customer service and satisfaction across service lines.
  • •Support the Regional Operations Manager with opening new Mindplace centres and help develop service lines and local business opportunities.
  • •Use Net Promoter System insights to continually improve the customer experience and analyse failure demand, customer satisfaction, complaints, and feedback to address root causes.
  • •Maintain a robust control environment so clinical staff meet professional and regulatory requirements (e.g., CQC, HCPS, BABCP, CQQ).

Pay and Benefits

Perks:HolidayHealth InsurancePensionLife InsuranceDental

Key Requirements

  • •Healthcare management experience, with mental health experience desirable but not essential.
  • •Strong operational experience, including leading onsite corporate healthcare and managing large teams.
  • •Experience working in a regulated environment and maintaining clinical governance processes.
  • •Excellent interpersonal skills and the ability to communicate with employees, colleagues, customers, and corporate clients.
  • •Strong problem-solving and project management skills, with IT proficiency in Microsoft Office.
Experience:Mental healthHealthcareRegulated environment
Skills:People managementInterpersonal communicationProblem-solvingProject managementCustomer focus
Tech Stack:Microsoft Office

Company Brief

Bupa
Bupa is an international healthcare group offering health insurance, care homes, hospitals, dental clinics, and health services. It provides private medical insurance and integrated care solutions across multiple countries for individuals and employers.
Industry: Health Insurance (Payers)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 1947
WebsiteLinkedIn