Attio

1 month ago

Technical Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Technical Support Manager leading a remote, UK-based team of Technical Support Specialists. You’ll drive operational excellence, build scalable processes, and collaborate with Product, Engineering, Marketing, and Operations to improve customer outcomes and shape Attio’s support function as the company scales.

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead and develop a team of Technical Support Specialists, hiring onboard, coaching, and fostering a culture of accountability, growth, and customer obsession.
•Ensure the team delivers fast, thoughtful, and technically sound support while maintaining high customer satisfaction.
•Partner with Product and Engineering to resolve complex customer issues and drive timely resolutions.
•Represent the voice of the customer across Attio, surfacing feedback and helping inform product and operational decisions.
•Build scalable systems, workflows, and support processes to reduce friction and enable the team to grow as the business scales.

Pay and Benefits

Salary: GBP 90,000 - 100,000 annually

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•3+ years of leadership experience building, managing, and developing remote B2B support teams with a track record of coaching individuals and improving team performance.
•5+ years in customer-facing roles supporting technical SaaS products, ideally within a start-up or high-growth environment.
•Strong technical judgment and capability to troubleshoot APIs, AI products, CRMs, integrations, and workflow tools, and to partner effectively with technical stakeholders.
•Deep customer empathy and ability to balance customer needs with broader business goals.
•Experience creating systems, processes, and tooling that improve outcomes for customers and internal teams.

Experience:SaaSCRMCustomer support

Skills:CommunicationLeadershipProblem-solvingCollaborationData-driven

Languages:English

Tech Stack:APIsAICRMIntegrationsWorkflow toolsCustomer support

Company Brief

Attio

Attio builds an AI-native, customizable CRM for go-to-market teams, unifying customer data, automations, and programmable workflows to help businesses manage relationships and scale revenue operations.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: London, United Kingdom

Founded: 2019

Glassdoor: 4.4

Website LinkedIn Glassdoor

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Attio

1 month ago

Technical Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead and develop a team of Technical Support Specialists, hiring onboard, coaching, and fostering a culture of accountability, growth, and customer obsession.
•Ensure the team delivers fast, thoughtful, and technically sound support while maintaining high customer satisfaction.
•Partner with Product and Engineering to resolve complex customer issues and drive timely resolutions.
•Represent the voice of the customer across Attio, surfacing feedback and helping inform product and operational decisions.
•Build scalable systems, workflows, and support processes to reduce friction and enable the team to grow as the business scales.

Pay and Benefits

Salary: GBP 90,000 - 100,000 annually

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•3+ years of leadership experience building, managing, and developing remote B2B support teams with a track record of coaching individuals and improving team performance.
•5+ years in customer-facing roles supporting technical SaaS products, ideally within a start-up or high-growth environment.
•Strong technical judgment and capability to troubleshoot APIs, AI products, CRMs, integrations, and workflow tools, and to partner effectively with technical stakeholders.
•Deep customer empathy and ability to balance customer needs with broader business goals.
•Experience creating systems, processes, and tooling that improve outcomes for customers and internal teams.

Experience:SaaSCRMCustomer support

Skills:CommunicationLeadershipProblem-solvingCollaborationData-driven

Languages:English

Tech Stack:APIsAICRMIntegrationsWorkflow toolsCustomer support

Company Brief

Attio

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: London, United Kingdom

Founded: 2019

Glassdoor: 4.4

Website LinkedIn Glassdoor