Butlers Manager - Guest Relations - Jumeirah Saadiyat Island

Jumeirah
United Arab Emirates
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 2-3 yearsSkills: ["Leadership","Communication","Problem-solving","Organization","Resilience"]

Lead daily Guest & Butler Services for villas at Jumeirah Saadiyat Island, driving guest satisfaction through proactive leadership and high-standard service. Motivate and develop the butler team, manage escalations, and ensure repeat VIP guests receive personalized attention. Coordinate VIP arrivals and villa inspections, partner with Front Office on requests, and maintain grooming, readiness, and operational excellence to protect departmental guest experience scores.

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FursaFursa
Jumeirah
Jumeirah
5 months ago

Butlers Manager - Guest Relations - Jumeirah Saadiyat Island

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead daily Guest & Butler Services for villas at Jumeirah Saadiyat Island, driving guest satisfaction through proactive leadership and high-standard service. Motivate and develop the butler team, manage escalations, and ensure repeat VIP guests receive personalized attention. Coordinate VIP arrivals and villa inspections, partner with Front Office on requests, and maintain grooming, readiness, and operational excellence to protect departmental guest experience scores.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Lead, motivate, and continuously develop the butler team to maximize productivity, departmental revenue, and guest satisfaction.
  • •Recognize repeat and important guests, build rapport, capture preferences, and proactively anticipate guest needs.
  • •Handle guest escalations and concerns, resolve issues, and notify the appropriate areas to ensure a memorable guest experience.
  • •Oversee villa operations and ensure butlers report to daily assignments on time and are properly groomed per grooming standards.
  • •Monitor VIP arrivals, inspect villas to ensure special arrangements are ready, and coordinate with other departments (especially Front Office) to manage VIP requests.

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid LeaveLearning BudgetColleague Discounts

Key Requirements

  • •2–3 years of experience in luxury hospitality, butler services, guest relations, or facilities operations in high-end hotels or premium service environments.
  • •Strong leadership and operational skills with day-to-day coordination of staff, maintenance, and guest requirements.
  • •Knowledge of health & safety standards and a commitment to service excellence.
  • •Highly organized, discreet professional with excellent communication, problem-solving, and resilience in fast-paced environments.
Experience:2-3 yearsLuxury hospitality
Skills:LeadershipCommunicationProblem-solvingOrganizationResilience

Company Brief

Jumeirah
Luxury hospitality company operating hotels, resorts, and serviced residences across the Middle East, Europe, and Asia. Jumeirah is known for high-end guest experiences, iconic properties, dining, and premium leisure services.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1997
WebsiteLinkedIn