Customer Service & Delivery Advocate

Carvana
Albuquerque
Workplace: OnsiteFull timeUSD 17 - 19 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer focus","Safety mindset","Self-motivation","Attention to detail","Physical stamina"]

Serve as a Customer Advocate by delivering vehicles to customers’ doors using Carvana’s custom car haulers, while providing a great customer experience. Load and unload vehicles, inspect the hauler for safe operation, and complete customer paperwork with thorough notes in the customer tracking system. Maintain a clean driving record and follow Carvana’s CMV Driver Qualification policy in indoor/outdoor conditions.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Carvana
Carvana
3 months ago

Customer Service & Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Serve as a Customer Advocate by delivering vehicles to customers’ doors using Carvana’s custom car haulers, while providing a great customer experience. Load and unload vehicles, inspect the hauler for safe operation, and complete customer paperwork with thorough notes in the customer tracking system. Maintain a clean driving record and follow Carvana’s CMV Driver Qualification policy in indoor/outdoor conditions.
Location: Albuquerque
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles to customers’ doors using custom car haulers and provide a positive customer experience.
  • •Load/unload vehicles onto the hauler and regularly inspect the car-hauler to ensure safe operation.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 17 - 19 hourly
Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionPaid LeaveEquityStudent Loan

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Be able to deliver vehicles straight to customers’ doors and perform physical loading/unloading and detailing tasks.
  • •Ability to walk/stand and sustain physical activity for extended periods (8+ hours) and lift/push/pull items up to 50 lbs.
  • •Must be able to read, write, speak, and understand English.
  • •Must be at least 21, have a valid driver’s license, pass a drug test, and obtain a DOT Medical Card.
Experience:2+ years
Skills:Customer focusSafety mindsetSelf-motivationAttention to detailPhysical stamina
Licenses:NotaryChauffeur's licenseVehicle Verifier license
Certifications:DOT Medical Card
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn