Customer Support Representative (Costa Rica) - October 6 Start Date

Owner.com
Costa Rica
Workplace: RemoteFull timeUSD 20,000+ annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Empathetic communication","Customer empathy","Organization","Judgment","Problem-solving"]

Deliver hospitality-driven, empathetic support to restaurant owners and guests across high-volume inbound calls and some chats/emails. Handle complex escalations with structured problem-solving and clear judgment, while keeping accurate records in Salesforce and collaborating with teammates in Slack. Help meet or exceed 90%+ customer satisfaction goals, document interactions end-to-end, and surface patterns to improve tools, processes, and documentation.

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FursaFursa
Owner.com
Owner.com
1 month ago

Customer Support Representative (Costa Rica) - October 6 Start Date

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Deliver hospitality-driven, empathetic support to restaurant owners and guests across high-volume inbound calls and some chats/emails. Handle complex escalations with structured problem-solving and clear judgment, while keeping accurate records in Salesforce and collaborating with teammates in Slack. Help meet or exceed 90%+ customer satisfaction goals, document interactions end-to-end, and surface patterns to improve tools, processes, and documentation.
Location: Costa Rica
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver a hospitality-driven, empathetic call and message tone in high-pressure situations.
  • •Provide timely, accurate, and empathetic support across inbound phone calls and some chats/emails.
  • •Manage multiple concurrent conversations and tasks with strong organization and follow-through.
  • •Resolve complex or high-priority issues using structured problem-solving and clear communication.
  • •Document interactions in Salesforce and collaborate with teammates in Slack to maintain high-quality support and improve processes.

Pay and Benefits

Salary: USD 20,000 annually
Perks:Health InsuranceRemote WorkPaid Leave

Key Requirements

  • •3-5+ years of customer support/customer service experience, ideally in a B2B SaaS, technology, e-commerce, internet, or software-driven environment.
  • •Success in a high-volume, fast-paced support role with clear performance expectations.
  • •Fluency in Spanish and English (C1/C2), with strong written and verbal communication in both languages.
  • •Experience handling escalations and complex customer issues with professionalism, empathy, and sound judgment.
  • •Experience working in a CRM environment (Salesforce preferred) and familiarity with telephony tools such as Intercom or TalkDesk (or similar).
Experience:3+ yearsB2B SaaSTechnologyE-commerceInternetSoftware
Skills:Empathetic communicationCustomer empathyOrganizationJudgmentProblem-solving
Languages:EnglishSpanish
Tech Stack:SalesforceSlackIntercomTalkDesk

Company Brief

Owner.com
Provides a direct-to-consumer online ordering, delivery, and operations platform for independent restaurants, helping them increase revenue, reduce third-party fees, and manage orders, marketing, and customer relationships.
Industry: Restaurants & Food Service
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: New York, United States
WebsiteLinkedIn