Owner.com

1 week ago

Customer Support Representative (Costa Rica) - August 4th OR September 8th

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Deliver hospitality-driven, empathetic support to restaurant owners and guests across high-volume inbound calls and some chats/emails. Handle complex escalations with structured problem-solving and clear judgment, while keeping accurate records in Salesforce and collaborating with teammates in Slack. Help meet or exceed 90%+ customer satisfaction goals, document interactions end-to-end, and surface patterns to improve tools, processes, and documentation.

Location: Costa Rica

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver a hospitality-driven, empathetic call and message tone in high-pressure situations.
•Provide timely, accurate, and empathetic support across inbound phone calls and some chats/emails.
•Manage multiple concurrent conversations and tasks with strong organization and follow-through.
•Resolve complex or high-priority issues using structured problem-solving and clear communication.
•Document interactions in Salesforce and collaborate with teammates in Slack to maintain high-quality support and improve processes.

Pay and Benefits

Salary: USD 20,000 annually

Perks:Health InsuranceRemote WorkPaid Leave

Key Requirements

•3-5+ years of customer support/customer service experience, ideally in a B2B SaaS, technology, e-commerce, internet, or software-driven environment.
•Success in a high-volume, fast-paced support role with clear performance expectations.
•Fluency in Spanish and English (C1/C2), with strong written and verbal communication in both languages.
•Experience handling escalations and complex customer issues with professionalism, empathy, and sound judgment.
•Experience working in a CRM environment (Salesforce preferred) and familiarity with telephony tools such as Intercom or TalkDesk (or similar).

Experience:3+ yearsB2B SaaSTechnologyE-commerceInternetSoftware

Skills:Empathetic communicationCustomer empathyOrganizationJudgmentProblem-solving

Languages:EnglishSpanish

Tech Stack:SalesforceSlackIntercomTalkDesk

Company Brief

Owner.com

Provides a direct-to-consumer online ordering, delivery, and operations platform for independent restaurants, helping them increase revenue, reduce third-party fees, and manage orders, marketing, and customer relationships.

Industry: Restaurants & Food Service

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: New York, United States

Website LinkedIn

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Owner.com

1 week ago

Customer Support Representative (Costa Rica) - August 4th OR September 8th

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Costa Rica

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver a hospitality-driven, empathetic call and message tone in high-pressure situations.
•Provide timely, accurate, and empathetic support across inbound phone calls and some chats/emails.
•Manage multiple concurrent conversations and tasks with strong organization and follow-through.
•Resolve complex or high-priority issues using structured problem-solving and clear communication.
•Document interactions in Salesforce and collaborate with teammates in Slack to maintain high-quality support and improve processes.

Pay and Benefits

Salary: USD 20,000 annually

Perks:Health InsuranceRemote WorkPaid Leave

Key Requirements

•3-5+ years of customer support/customer service experience, ideally in a B2B SaaS, technology, e-commerce, internet, or software-driven environment.
•Success in a high-volume, fast-paced support role with clear performance expectations.
•Fluency in Spanish and English (C1/C2), with strong written and verbal communication in both languages.
•Experience handling escalations and complex customer issues with professionalism, empathy, and sound judgment.
•Experience working in a CRM environment (Salesforce preferred) and familiarity with telephony tools such as Intercom or TalkDesk (or similar).

Experience:3+ yearsB2B SaaSTechnologyE-commerceInternetSoftware

Skills:Empathetic communicationCustomer empathyOrganizationJudgmentProblem-solving

Languages:EnglishSpanish

Tech Stack:SalesforceSlackIntercomTalkDesk

Company Brief

Owner.com

Industry: Restaurants & Food Service

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: New York, United States

Website LinkedIn