Truv

4 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Customer Success Manager at a fintech API provider leading post-sales relationships with mid-market accounts, driving product adoption, implementation, and ongoing optimization for 80-100 accounts in a high-growth B2B SaaS environment.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Own the relationship with assigned mid-market accounts post-sales (up to 250K ARR), serving as the primary point of contact for kickoff, out-of-the-box implementation, integration, training and optimization.
•Lead client onboarding, out-of-the-box implementation, configuration projects, collaborating with customers’ teams for go-live and ongoing support.
•Create and deliver training programs for customer teams.
•Be part of the pooled model to answer customer questions and first-level triage.
•Execute onboarding and implementation for 80-100 accounts.

Pay and Benefits

Salary: USD 80,000 - 100,000 annually

Perks:Health InsuranceRemote Work

Key Requirements

•3-5+ years of experience in customer success or similar customer-facing role within B2B SaaS, Mortgage, or Lending or fintech.

Experience:3-5 yearsFintechSaaSFinancial services

Education:Bachelor's in Computer Science, Engineering, or related field

Skills:CommunicationProblem-solvingCustomer-facingRelationship management

Languages:English

Company Brief

Truv

Provides APIs for employment, income and identity verification that enable lenders, payroll providers, and fintechs to verify consumer data in real time while reducing fraud and manual processes.

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2019

Website LinkedIn

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Truv

4 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Own the relationship with assigned mid-market accounts post-sales (up to 250K ARR), serving as the primary point of contact for kickoff, out-of-the-box implementation, integration, training and optimization.
•Lead client onboarding, out-of-the-box implementation, configuration projects, collaborating with customers’ teams for go-live and ongoing support.
•Create and deliver training programs for customer teams.
•Be part of the pooled model to answer customer questions and first-level triage.
•Execute onboarding and implementation for 80-100 accounts.

Pay and Benefits

Salary: USD 80,000 - 100,000 annually

Perks:Health InsuranceRemote Work

Key Requirements

•3-5+ years of experience in customer success or similar customer-facing role within B2B SaaS, Mortgage, or Lending or fintech.

Experience:3-5 yearsFintechSaaSFinancial services

Education:Bachelor's in Computer Science, Engineering, or related field

Skills:CommunicationProblem-solvingCustomer-facingRelationship management

Languages:English

Company Brief

Truv

Provides APIs for employment, income and identity verification that enable lenders, payroll providers, and fintechs to verify consumer data in real time while reducing fraud and manual processes.

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2019

Website LinkedIn