Customer Success Director, Public Sector

Truv
United States
Workplace: RemoteFull timeUSD 80,000 - 100,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Customer-facing","Relationship management"]

Customer Success Manager at a fintech API provider leading post-sales relationships with mid-market accounts, driving product adoption, implementation, and ongoing optimization for 80-100 accounts in a high-growth B2B SaaS environment.

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Truv
Truv
2 months ago

Customer Success Director, Public Sector

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Job Summary

Customer Success Manager at a fintech API provider leading post-sales relationships with mid-market accounts, driving product adoption, implementation, and ongoing optimization for 80-100 accounts in a high-growth B2B SaaS environment.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Own the relationship with assigned mid-market accounts post-sales (up to 250K ARR), serving as the primary point of contact for kickoff, out-of-the-box implementation, integration, training and optimization.
  • •Lead client onboarding, out-of-the-box implementation, configuration projects, collaborating with customers’ teams for go-live and ongoing support.
  • •Create and deliver training programs for customer teams.
  • •Be part of the pooled model to answer customer questions and first-level triage.
  • •Execute onboarding and implementation for 80-100 accounts.

Pay and Benefits

Salary: USD 80,000 - 100,000 annually
Perks:Health InsuranceRemote Work

Key Requirements

  • •3-5+ years of experience in customer success or similar customer-facing role within B2B SaaS, Mortgage, or Lending or fintech.
Experience:3-5 yearsFintechSaaSFinancial services
Education:Bachelor's in Computer Science, Engineering, or related field
Skills:CommunicationProblem-solvingCustomer-facingRelationship management
Languages:English

Company Brief

Truv
Provides APIs for employment, income and identity verification that enable lenders, payroll providers, and fintechs to verify consumer data in real time while reducing fraud and manual processes.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2019
WebsiteLinkedIn