3 days ago

E-Channels Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Provide operational and business support for alternate digital delivery channels, with a primary focus on Chatbanking and digital banking services. Monitor channel usage and performance, handle service issues and escalated inquiries, and coordinate with internal stakeholders to resolve incidents. Maintain approved Chatbanking content, scripts, FAQs, and customer communications, and support requirements documentation, testing (including UAT), and post-implementation validation to improve customer self-service adoption and experience.

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Review unanswered Chatbanking bot queries and coordinate updates to bot responses, FAQs, scripts, and customer journeys.
•Manage daily Chatbanking channel operations to ensure service continuity, accuracy, and timely resolution of issues.
•Coordinate with ITD, DTS, Operations, Call Center, Compliance, Sharia, Legal, Marketing, and other stakeholders for Chatbanking requirements, enhancements, approvals, and issue resolution.
•Monitor Chatbanking usage, service performance, availability, customer feedback, and incident trends; provide regular updates to management and stakeholders.
•Support requirements documentation and testing (including UAT and live testing), raise and track helpdesk tickets for production incidents/disruptions, and perform post-implementation validation and closure reporting.

Key Requirements

•2–4 years of experience in digital banking, e-Channels, Chatbanking, customer service operations, or related banking operations.
•Strong understanding of digital banking channels, Chatbanking services, customer journeys, and self-service adoption.
•Knowledge of business requirement gathering documentation, stakeholder coordination, and approval management.
•Customer-focused mindset with analytical, investigation, and problem-solving capabilities.
•Knowledge of compliance, audit, governance, and regulatory requirements related to digital banking channels and customer communications.

Experience:2-4 yearsDigital bankingCustomer serviceE-channelsBanking operations

Skills:Customer-focusedAnalyticalProblem-solvingStakeholder coordinationCommunication

Tech Stack:ChatbankingDigital bankingE-BankingUATPush notificationsSMSHelpdesk ticketsIncident tracking

Company Brief

Abu Dhabi Islamic Bank

Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 1997

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Abu Dhabi Islamic Bank

3 days ago

E-Channels Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Review unanswered Chatbanking bot queries and coordinate updates to bot responses, FAQs, scripts, and customer journeys.
•Manage daily Chatbanking channel operations to ensure service continuity, accuracy, and timely resolution of issues.
•Coordinate with ITD, DTS, Operations, Call Center, Compliance, Sharia, Legal, Marketing, and other stakeholders for Chatbanking requirements, enhancements, approvals, and issue resolution.
•Monitor Chatbanking usage, service performance, availability, customer feedback, and incident trends; provide regular updates to management and stakeholders.
•Support requirements documentation and testing (including UAT and live testing), raise and track helpdesk tickets for production incidents/disruptions, and perform post-implementation validation and closure reporting.

Key Requirements

•2–4 years of experience in digital banking, e-Channels, Chatbanking, customer service operations, or related banking operations.
•Strong understanding of digital banking channels, Chatbanking services, customer journeys, and self-service adoption.
•Knowledge of business requirement gathering documentation, stakeholder coordination, and approval management.
•Customer-focused mindset with analytical, investigation, and problem-solving capabilities.
•Knowledge of compliance, audit, governance, and regulatory requirements related to digital banking channels and customer communications.

Experience:2-4 yearsDigital bankingCustomer serviceE-channelsBanking operations

Skills:Customer-focusedAnalyticalProblem-solvingStakeholder coordinationCommunication

Tech Stack:ChatbankingDigital bankingE-BankingUATPush notificationsSMSHelpdesk ticketsIncident tracking

Company Brief

Abu Dhabi Islamic Bank

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 1997

Glassdoor: 3.5

Website LinkedIn Glassdoor