NCIS Help Desk Analyst Tier 2 | Active Top Secret clearance

General Dynamics
United States
Workplace: OnsiteFull timeUSD 25.63 - 31.52 hourlyFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: high_schoolSkills: ["Problem-solving","Customer service","Communication","Troubleshooting"]

Provide onsite help desk support for mission-critical NCIS IT operations in Quantico, VA. Triage and resolve service requests and incidents, consult users to answer technical questions via phone or self-service tickets, and diagnose issues using historical records. Route complex cases to specialists, maintain tracking databases, and coordinate with system administrators and developers to ensure timely completion, prioritizing VIP tickets and recurring problem patterns.

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General Dynamics
General Dynamics
4 hours ago

NCIS Help Desk Analyst Tier 2 | Active Top Secret clearance

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Provide onsite help desk support for mission-critical NCIS IT operations in Quantico, VA. Triage and resolve service requests and incidents, consult users to answer technical questions via phone or self-service tickets, and diagnose issues using historical records. Route complex cases to specialists, maintain tracking databases, and coordinate with system administrators and developers to ensure timely completion, prioritizing VIP tickets and recurring problem patterns.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Initiate and resolve service request/problem incidents.
  • •Consult with the user community to resolve technical problems and answer queries via phone or self-service ticket.
  • •Diagnose, identify, isolate, and analyze problems using historical database records.
  • •Route calls/tickets to product line specialists and application/system support specialists.
  • •Maintain and update records and tracking databases; alert management to recurring problem patterns; coordinate with system administrators and developers to complete services/incidents.

Pay and Benefits

Salary: USD 25.63 - 31.52 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •Active Top Secret clearance (must currently possess and be able to obtain).
  • •5+ years of IT support experience in a Help Desk environment.
  • •Experience with Cisco switches and routers.
  • •Security+ CE certification required.
  • •High School Diploma (AAS preferred) and US Citizenship required.
Experience:5+ years
Education:High School
Skills:Problem-solvingCustomer serviceCommunicationTroubleshooting
Certifications:Security+ CE
Tech Stack:Cisco switchesCisco routers

Eligibility

Security Clearance:Top Secret

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn