Priority Case Manager

Landeed
Hyderabad
Full timeINR 780,000 - 1,060,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsEducation: bachelorsSkills: ["Written communication","Proactive communication","Organizational skills","Calm under pressure","Problem-solving"]

Own priority client cases end-to-end—from payment through delivery—tracking progress across offices, teams, and field agents. Provide proactive client communication with clear updates, reasons, and revised dates when delays occur. Unblock stalled processes by escalating internally and finding alternate routes. Maintain professional, high-quality written communication for lender and law-firm clients, identify recurring root causes, and drive fixes alongside the VIP Client Advisor.

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Landeed
Landeed
1 day ago

Priority Case Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own priority client cases end-to-end—from payment through delivery—tracking progress across offices, teams, and field agents. Provide proactive client communication with clear updates, reasons, and revised dates when delays occur. Unblock stalled processes by escalating internally and finding alternate routes. Maintain professional, high-quality written communication for lender and law-firm clients, identify recurring root causes, and drive fixes alongside the VIP Client Advisor.
Location: Hyderabad
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Handle end-to-end ownership of priority cases from order through document delivery.
  • •Track cases across offices, teams, and field agents to prevent silent delays.
  • •Communicate proactively so clients hear from you before they ask.
  • •Unblock stalled cases by chasing sub-registrar and revenue offices, escalating internally, and finding alternate routes.
  • •Identify recurring delay root causes and push for fixes alongside the VIP Client Advisor.

Pay and Benefits

Salary: INR 780,000 - 1,060,000 annually

Key Requirements

  • •Exceptional written English and clear, professional client communication.
  • •2–4 years of experience is typical; strong judgement and ability to take ownership are key.
  • •Organized enough to manage many live cases without letting any go quiet.
  • •Calm and precise under pressure, including when delays are outside your control.
  • •Comfortable using trackers/CRM tools and building your own reporting.
Experience:1+ years
Education:Bachelor's
Skills:Written communicationProactive communicationOrganizational skillsCalm under pressureProblem-solving
Languages:EnglishTeluguHindi
Tech Stack:TrackersCRM toolsReporting

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Landeed
Provides online property and rental management solutions aimed at simplifying leasing, tenant onboarding, and landlord-tenant workflows through a digital platform for residential property management.
Industry: PropTech
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