Content Operations Manager - Center Of Excellence

Groupon
India
Workplace: OnsiteFull timeFunction: Business OperationsEducation: bachelorsSkills: ["Editing","Proofreading","Attention to detail","Quality assurance","Root-cause analysis","Cross-functional collaboration"]

Own end-to-end quality for AI-assisted deal content in a Center of Excellence. QA and proofread AI-drafted copy before publishing, craft marquee high-value deals, and fix content escalations across Sales, Merchant Service, and Customer Service. Run the language-quality queue, turn recurring defects into policy/SOP or prompt improvements, and track quality signals and trends while partnering with cross-functional teams to keep everything on-brand and accurate.

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FursaFursa
Groupon
Groupon
1 day ago

Content Operations Manager - Center Of Excellence

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own end-to-end quality for AI-assisted deal content in a Center of Excellence. QA and proofread AI-drafted copy before publishing, craft marquee high-value deals, and fix content escalations across Sales, Merchant Service, and Customer Service. Run the language-quality queue, turn recurring defects into policy/SOP or prompt improvements, and track quality signals and trends while partnering with cross-functional teams to keep everything on-brand and accurate.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •QA and proofread AI-drafted content before it goes live, correcting issues in place.
  • •Provide structured feedback to improve AI content tools week over week.
  • •Hand-craft marquee, high-value deals end-to-end.
  • •Own content escalations from Sales, Merchant Service, and Customer Service, fixing titles, descriptions, images, and fine print directly.
  • •Run the language-quality queue and keep content on-brand, accurate, and transparent while partnering across teams.

Key Requirements

  • •Bachelor’s degree in Marketing, Communications, Journalism, or related field; advanced English (C1–C2).
  • •Proven senior experience in content, editorial, or content QA focused on high-volume accuracy.
  • •Exceptional editing and proofreading skills with strong house-style sense.
  • •End-to-end ownership—fix issues rather than only flagging them.
  • •A root-cause mindset for recurring defects and comfort tracking defect types, escalation volume, and turnaround time.
Experience:Content QAEditorialHigh-volume contentAI-native workflow
Education:Bachelor's in Marketing, Communications, Journalism, or a related field
Skills:EditingProofreadingAttention to detailQuality assuranceRoot-cause analysisCross-functional collaboration
Languages:English
Tech Stack:AI content toolsHTMLMarkdown

Company Brief

Groupon
Operates an online marketplace offering discounted goods, services, and local experiences by connecting consumers with merchants through deal-based promotions, coupons, and e-commerce listings across multiple markets worldwide.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 2008
Glassdoor
Glassdoor: 3.4
WebsiteLinkedIn