AI Journey Operations Manager

Okta
Bellevue, Chicago, Toronto
Workplace: HybridFull timeFunction: Business OperationsExperience: 7+ yearsSkills: ["Cross-functional leadership","Analytical ability","Documentation","Governance","Operating-process design"]

Own the business strategy and operating model for Okta’s AI-enabled demand engine and AI-assisted xDR capabilities. Define qualification frameworks, routing and handoffs, next-best-action rules, governance, and acceptance/disposition processes that connect AI engagement to measurable funnel and pipeline outcomes. Lead cross-functional alignment across Marketing, xDR, Sales, Revenue Operations, Sales Operations, and Journey teams, partnering to build reporting, attribution, and continuous optimization loops.

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FursaFursa
Okta
Okta
2 days ago

AI Journey Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own the business strategy and operating model for Okta’s AI-enabled demand engine and AI-assisted xDR capabilities. Define qualification frameworks, routing and handoffs, next-best-action rules, governance, and acceptance/disposition processes that connect AI engagement to measurable funnel and pipeline outcomes. Lead cross-functional alignment across Marketing, xDR, Sales, Revenue Operations, Sales Operations, and Journey teams, partnering to build reporting, attribution, and continuous optimization loops.
Location: Bellevue, Chicago, Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Own AI xDR qualification strategy, including criteria for engaging, progressing, routing, recycling, and suppressing leads/accounts.
  • •Design routing, handoff, disposition, next-best-action, and escalation models, including service-level expectations and exception handling.
  • •Connect AI xDR performance to revenue outcomes by defining measurement and partnering on reporting, attribution, and feedback loops.
  • •Lead cross-functional operating model and governance: decision rights, documentation, testing, launch readiness, and change management across teams.
  • •Guide workflow implementation by partnering with platform owners and validating accuracy, compliance, and downstream funnel outcomes.

Pay and Benefits

Perks:Health InsuranceDentalVision401kEquityAnnual BonusPaid LeaveParental LeaveFlexible SpendingTelemedicineRrsp

Key Requirements

  • •7+ years of B2B demand generation and/or revenue operations (including Sales and marketing operations, xDR or growth operations).
  • •Experience with AI SDR or AI xDR platforms, conversational marketing, automated qualification, or agent-assisted engagement.
  • •Demonstrated ability designing or operationalizing AI-assisted, automated, or rules-based qualification and engagement workflows in a B2B GTM environment.
  • •Strong understanding of how Marketing, xDR, and Sales processes connect to opportunity creation and pipeline progression.
  • •Ability to translate business rules into technical workflow requirements and partner with xDR leadership, Sales Ops, Revenue Ops, and Sales stakeholders.
Experience:7+ yearsB2BDemand generationRevenue operationsAI SDRAI xDRB2B SaaSGTM operationsMarketing automation
Skills:Cross-functional leadershipAnalytical abilityDocumentationGovernanceOperating-process design
Languages:English
Tech Stack:QualifiedOutreachSalesforceMarketoCommon RoomClayCRMMarketing automation

Company Brief

Okta
Provides identity and access management cloud solutions that help organizations secure and manage user authentication, single sign-on, multi-factor authentication, and lifecycle management across applications and devices.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn