Qdrant

2 months ago

Senior Customer Support Engineer (Americas)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Provide direct technical support to customers using Qdrant’s vector database and SaaS platform, troubleshooting complex issues across infrastructure, cloud, and database layers. Partner with engineering and platform teams to resolve customer problems and shape product improvements. Build and enhance internal tooling for support workflows and observability, maintain clear documentation, and participate in an on-call rotation to respond to critical issues.

Location: San Francisco

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide direct technical support to customers for issues related to the vector database and SaaS platform.
•Investigate and troubleshoot complex problems across infrastructure, cloud, and database layers.
•Collaborate with engineering and platform teams to resolve customer issues and influence product improvements.
•Build and improve internal tooling for support workflows and observability.
•Create and maintain internal and customer-facing documentation and participate in the on-call rotation.

Pay and Benefits

Perks:401kHealth InsuranceDentalVisionPaid Leave

Key Requirements

•Strong experience in a customer-facing support or infrastructure role.
•Proficiency in Python or a similar language.
•Good understanding of Kubernetes and managing workloads.
•Experience with cloud environments (AWS, GCP, or Azure).
•Familiarity with vector databases or similar search technologies.

Experience:SaaSVector databasesAI infrastructureOpen-source

Skills:CommunicationCollaborationProblem-solvingOwnershipInitiative

Tech Stack:PythonKubernetesAWSGCPAzureVector databasesObservabilityDevOpsSaaS

Company Brief

Qdrant

Develops an open-source, high-performance vector search engine and managed vector database to power semantic search, retrieval-augmented generation, and other AI applications at scale for enterprise customers.

Industry: Data Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: Berlin, Germany

Founded: 2021

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Qdrant

2 months ago

Senior Customer Support Engineer (Americas)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide direct technical support to customers for issues related to the vector database and SaaS platform.
•Investigate and troubleshoot complex problems across infrastructure, cloud, and database layers.
•Collaborate with engineering and platform teams to resolve customer issues and influence product improvements.
•Build and improve internal tooling for support workflows and observability.
•Create and maintain internal and customer-facing documentation and participate in the on-call rotation.

Pay and Benefits

Perks:401kHealth InsuranceDentalVisionPaid Leave

Key Requirements

•Strong experience in a customer-facing support or infrastructure role.
•Proficiency in Python or a similar language.
•Good understanding of Kubernetes and managing workloads.
•Experience with cloud environments (AWS, GCP, or Azure).
•Familiarity with vector databases or similar search technologies.

Experience:SaaSVector databasesAI infrastructureOpen-source

Skills:CommunicationCollaborationProblem-solvingOwnershipInitiative

Tech Stack:PythonKubernetesAWSGCPAzureVector databasesObservabilityDevOpsSaaS

Company Brief

Qdrant

Industry: Data Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: Berlin, Germany

Founded: 2021

Glassdoor: 3.4

Website LinkedIn Glassdoor