[Closed] Product Support Engineer - Americas at Ashby (United States, Canada)

This position is no longer accepting applications.

Ashby

1 month ago

Product Support Engineer - Americas

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Closed

Job Summary

Support Engineer role in North America providing technical troubleshooting for Ashby’s platform, focusing on integrations, API inquiries, and data flow. You’ll diagnose issues, empower customers, collaborate with Engineering, and contribute to documentation and enablement to improve product and support experiences across the Americas.

Location: United States, Canada

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Technical Troubleshooting: Develop a deep technical understanding of Ashby capabilities and systems to support diagnosis of technical issues and to drive timely and effective resolutions for customers, including investigation of integration issues, API inquiries, and bug reports.
•Expertise in Integrations: Leverage understanding of integration frameworks and related technologies to troubleshoot and resolve complex integration issues, and identify patterns to suggest product enhancements.
•Customer Experience: Provide exceptional customer service, ensuring clients feel supported and valued.
•Collaboration with Engineering: Work closely with the Engineering team to escalate issues, share insights, and contribute to product improvements.
•Documentation: Create and maintain detailed documentation of support processes, common issues, and solutions to enhance the knowledge base.

Pay and Benefits

Salary: 75,000 - 122,000 annually

Equity and Bonus:Equity

Key Requirements

•Technical Troubleshooting: Deep technical understanding of Ashby capabilities and systems to diagnose and resolve customer issues, including integration issues, API inquiries, and bug reports.
•Communication: Excellent verbal and written skills to explain technical concepts to non-technical users and document reproduction steps clearly.
•Customer-Focused: Passion for delivering outstanding customer service and ensuring a positive customer experience.
•Team Collaboration: Ability to work effectively within a team and with engineers to escalate issues and drive improvements.
•Adaptability: Comfortable working in a dynamic environment with quick adaptation to product updates and process changes.

Experience:SaaSEnterprise softwareHR tech

Skills:CommunicationProblem-solvingTeamworkCustomer serviceAttention to detail

Languages:English

Tech Stack:APIsIntegrationScriptingLoggingData flow

Company Brief

Ashby

Ashby builds an all‑in‑one recruiting platform (ATS, CRM, scheduling, analytics and AI features) that helps high‑growth companies streamline hiring, improve candidate experience, and deliver data‑driven talent decisions.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2018

Glassdoor: 4.6

Website LinkedIn Glassdoor

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This position is no longer accepting applications.

Ashby

1 month ago

Product Support Engineer - Americas

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Closed

Job Summary

Location: United States, Canada

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Technical Troubleshooting: Develop a deep technical understanding of Ashby capabilities and systems to support diagnosis of technical issues and to drive timely and effective resolutions for customers, including investigation of integration issues, API inquiries, and bug reports.
•Expertise in Integrations: Leverage understanding of integration frameworks and related technologies to troubleshoot and resolve complex integration issues, and identify patterns to suggest product enhancements.
•Customer Experience: Provide exceptional customer service, ensuring clients feel supported and valued.
•Collaboration with Engineering: Work closely with the Engineering team to escalate issues, share insights, and contribute to product improvements.
•Documentation: Create and maintain detailed documentation of support processes, common issues, and solutions to enhance the knowledge base.

Pay and Benefits

Salary: 75,000 - 122,000 annually

Equity and Bonus:Equity

Key Requirements

•Technical Troubleshooting: Deep technical understanding of Ashby capabilities and systems to diagnose and resolve customer issues, including integration issues, API inquiries, and bug reports.
•Communication: Excellent verbal and written skills to explain technical concepts to non-technical users and document reproduction steps clearly.
•Customer-Focused: Passion for delivering outstanding customer service and ensuring a positive customer experience.
•Team Collaboration: Ability to work effectively within a team and with engineers to escalate issues and drive improvements.
•Adaptability: Comfortable working in a dynamic environment with quick adaptation to product updates and process changes.

Experience:SaaSEnterprise softwareHR tech

Skills:CommunicationProblem-solvingTeamworkCustomer serviceAttention to detail

Languages:English

Tech Stack:APIsIntegrationScriptingLoggingData flow

Company Brief

Ashby

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2018

Glassdoor: 4.6

Website LinkedIn Glassdoor