Head of Consumer Experience; Home blood testing

SiPhox Health
Boston
Workplace: OnsiteFull timeUSD 150,000 - 200,000 annuallyFunction: Administration & Executive AssistanceExperience: 6+ yearsSkills: ["Customer-centric","Analytical","Cross-functional leadership","Empathy","Influencing without authority"]

Own the end-to-end D2C consumer experience across onboarding, engagement, retention, renewal, and advocacy. Identify friction and churn drivers, build segmentation and proactive outreach strategies, and establish retention and satisfaction metrics. Act as the internal voice of the customer by collecting and synthesizing feedback and partnering with Product, Engineering, and Sales & Marketing to translate insights into product and operational improvements. Help design scalable processes and dashboards to improve lifetime value and loyalty.

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SiPhox Health
SiPhox Health
4 hours ago

Head of Consumer Experience; Home blood testing

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own the end-to-end D2C consumer experience across onboarding, engagement, retention, renewal, and advocacy. Identify friction and churn drivers, build segmentation and proactive outreach strategies, and establish retention and satisfaction metrics. Act as the internal voice of the customer by collecting and synthesizing feedback and partnering with Product, Engineering, and Sales & Marketing to translate insights into product and operational improvements. Help design scalable processes and dashboards to improve lifetime value and loyalty.
Location: Boston
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Own and continuously improve the full D2C customer lifecycle from purchase and onboarding through engagement, retention, renewal, and advocacy.
  • •Map the customer journey to identify friction points, drop-off moments, and opportunities to improve the experience.
  • •Develop and execute retention strategies to minimize churn, including segmentation and proactive outreach for at-risk customers.
  • •Build systems to collect, synthesize, and act on customer feedback, and bring insights to Engineering & Product, Sales & Marketing, and leadership.
  • •Design scalable processes for customer onboarding, support, relationship management, and retention, and use lifecycle metrics and experimentation to improve engagement and lifetime value.

Pay and Benefits

Salary: USD 150,000 - 200,000 annually
Equity and Bonus:Equity
Perks:EquityGym Membership

Key Requirements

  • •7+ years of experience in Customer Experience, Customer Success, Product, Consumer Strategy, Growth, or related roles.
  • •Experience in direct-to-consumer, subscription, digital health, healthcare, wellness, or consumer technology businesses.
  • •Deep understanding of customer lifecycle management, engagement, retention, and churn reduction.
  • •Analytical ability to use data to identify opportunities and measure impact.
  • •Experience conducting customer research and translating feedback into actionable insights.
Experience:6+ yearsDirect-to-consumerSubscriptionDigital healthHealthcareConsumer technology
Skills:Customer-centricAnalyticalCross-functional leadershipEmpathyInfluencing without authority

Company Brief

SiPhox Health
SiPhox Health provides health technology solutions focused on improving clinical workflows and patient outcomes through digital tools and data-driven care coordination for healthcare providers and patients.
Industry: HealthTech
Website