Visa

1 week ago

Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Support vendor and program management for Visa’s outsourced contact centers within Global Partner Management. Own account and program documentation and business operations for services such as Concierge Services and Card Benefits and Promotions across Latin America and other regions as needed. Act as liaison between vendors and product/program owners, providing escalation, research and analysis for operational issues, fraud detection, and overall program performance. Partner with cross-functional teams and deliver goals reporting to the Director of Global Partner Management.

Location: Bogotá

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Manage relationships and performance of outsourced contact center business partners through account and program management.
•Support program administration, documentation, and business operations initiatives for Visa services (including Concierge Services and Card Benefits and Promotions).
•Serve as liaison between vendors and product/program owners, providing escalation support and program expertise when needed.
•Conduct research and analysis to address operational issues, including fraud detection and maintaining overall program operational performance from a business perspective.
•Engage stakeholders across operations, business partners, vendors, and Visa senior management to achieve project goals and support program enhancements operationally.

Key Requirements

•5+ years of relevant work experience with a Bachelor’s degree (or 2+ years with an advanced degree, or 0 years with a PhD), and ability to speak English, Spanish, and Portuguese.
•Experience in vendor management, account management, and operations support, including business requirements development.
•Project management skills and cross-functional teaming experience.
•Ability to support operational business needs for Credit Product Offices, including program administration and program expertise.
•Strong writing and communication skills, with attention to detail and ability to manage documentation repositories for compliance and record-keeping.

Experience:5+ yearsPaymentsFintechContact centersVendor management

Education:Bachelor's

Skills:OwnershipAccountabilityIntegrityCommunicationCustomer service

Languages:EnglishSpanishPortuguese

Tech Stack:Microsoft PowerPointMicrosoft ProjectMicrosoft WordMicrosoft ExcelTableauPower BIUAT

Company Brief

Visa

Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Visa

1 week ago

Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Manage relationships and performance of outsourced contact center business partners through account and program management.
•Support program administration, documentation, and business operations initiatives for Visa services (including Concierge Services and Card Benefits and Promotions).
•Serve as liaison between vendors and product/program owners, providing escalation support and program expertise when needed.
•Conduct research and analysis to address operational issues, including fraud detection and maintaining overall program operational performance from a business perspective.
•Engage stakeholders across operations, business partners, vendors, and Visa senior management to achieve project goals and support program enhancements operationally.

Key Requirements

•5+ years of relevant work experience with a Bachelor’s degree (or 2+ years with an advanced degree, or 0 years with a PhD), and ability to speak English, Spanish, and Portuguese.
•Experience in vendor management, account management, and operations support, including business requirements development.
•Project management skills and cross-functional teaming experience.
•Ability to support operational business needs for Credit Product Offices, including program administration and program expertise.
•Strong writing and communication skills, with attention to detail and ability to manage documentation repositories for compliance and record-keeping.

Experience:5+ yearsPaymentsFintechContact centersVendor management

Education:Bachelor's

Skills:OwnershipAccountabilityIntegrityCommunicationCustomer service

Languages:EnglishSpanishPortuguese

Tech Stack:Microsoft PowerPointMicrosoft ProjectMicrosoft WordMicrosoft ExcelTableauPower BIUAT

Company Brief

Visa

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor